Tiffany Payne
Vermontville,MI
Summary
Hardworking Service Advocate with commitment to supporting clients in all aspects of cases. Excellent communication and relationship building skills with diverse audiences. Friendly and engaging with strong team collaboration abilities.
Overview
18
18
years of professional experience
Work History
Service Advocate II
Farmers Insurance
Caledonia, MI
02.2016 - Current
- Handled modification and updating of policies.
- Identified needs of customers promptly and efficiently.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Performed research to respond to inquiries and interpret policy provisions.
- Navigated computer system to look up customer information and update policies.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
- Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
- Built customer loyalty and strength by finding solutions to customers needs.
- Reached out to individuals via phone and email to deliver help and support.
- Identified and implemented process improvement opportunities to achieve objectives.
- Organized information by using spreadsheets, databases or word processing applications.
Front End Manager
Menards Inc. - Home Improvement
Lansing, MI
10.2008 - 02.2016
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Reviewed employee performance and determined areas in need of improvement.
- Managed customer complaints and rectified issues to complete satisfaction.
- Cultivated strong customer relations and developed effective customer service standards.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Collaborated with security staff and law enforcement on shoplifting and vandalism response.
- Evaluated financial reports and trend forecasts.
- Planned staff and training meetings
- Created and directed robust training and mentoring strategies.
Education
Some College (No Degree) - Communication & Language, AA
Lansing Community College
Lansing, MISkills
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Transaction Processing
- Issue and Complaint Resolution
- Responding to Difficult Customers
- Understanding Customer Needs
- Efficient and Detail-Oriented
- 64 wpm Typing Speed
- Verbal and Written Communication
- Progress Monitoring
- Active Listening
- Critical Thinking
- Relationship Building
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Data Entry
Timeline
Service Advocate II
Farmers Insurance
02.2016 - Current
Front End Manager
Menards Inc. - Home Improvement
10.2008 - 02.2016
Some College (No Degree) - Communication & Language, AA
Lansing Community College