Tiffany Nina
New York
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Louis Vuitton North America
01.2021 - Current
- Providing customers with product and service information, in an effective and timely manner
- Resolving product or service issues by phone, online instant chat, and emails
- Attracting customers by simultaneously upselling products, while answering existing questions.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
Gucci America
01.2019 - 08.2020
- Providing customers with product and service information, in an effective and timely manner
- Resolving product or service issues by phone, online instant chat, and emails
- Attracting customers by simultaneously upselling products, while answering existing questions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
Call Center Quality Analyst
OMFRI Solutions, Santo Domingo
01.2016 - 01.2018
- Providing support to fellow teammates through answering questions and giving fair critiques
- Analyzing customer service performance by reviewing recorded calls and customer reviews
- Taking overflowing sales calls, when necessary, to maintain a rapid response time with customers.
- Gathered, documented, and modeled data to assess business trends.
- Produced detailed and relevant reports for use in making business decisions.
Education
Bachelor of Science - Civil Engineering
Pedro H. Ureña National
University of Santo Domingo
2016
Skills
- Microsoft Word, Excel, PowerPoint
- Travel Planning
- POS Systems Expertise
- Effective communication
- Detail-orientation
- Multitasking
- Conflict resolution
- Phone skills
- Data entry
- Conflict Mediation
- Recordkeeping Strengths
- Sales Expertise
- Reading Comprehension
- Staff Training
- Coordination
- Route Dispatch
- Product Promotion
- Fleet Dispatching
- Administrative Support
Affiliations
Professional background in sales, clientele, and customer service.
Qualified analyst with a strong understanding of protocol as well as local, state, and federal guidelines governing the companies within my chosen field.
Languages
English
Native language
Spanish
Proficient
C2
Timeline
Customer Service Representative
Louis Vuitton North America
01.2021 - Current
Customer Service Representative
Gucci America
01.2019 - 08.2020
Call Center Quality Analyst
OMFRI Solutions, Santo Domingo
01.2016 - 01.2018
Bachelor of Science - Civil Engineering
Pedro H. Ureña National
University of Santo Domingo
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