Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thomas Jhonalbert Moreno Brazoban

Santo Domingo,01

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

4
4
years of professional experience
2017
2017
years of post-secondary education

Work History

Customer Service Representative

Advensus
Santo Domingo
06.2023 - 06.2025
  • Assisted customers with inquiries and product information through various communication channels.
  • Resolved customer complaints by identifying issues and implementing effective solutions.
  • Resolved customer inquiries using company policies and procedures effectively.

Server

ASOCAMBARD
Santo Domingo
08.2021 - 03.2024

Customer Service Representative

Teleperformance
Santo Domingo
02.2023 - 01.2024
  • Collaborated with team members to improve service delivery and enhance customer satisfaction.
  • Educated customers about products, services, and promotions during interactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Taller Cultura Del Servicio - Hotel, Resort And Restaurant Management

ASOCAMBARD
05.2024 - 05.2024

English For Inmersión Program

Mescyt
01.2021 - 12.2021

Bartender - Hotel, Resort And Restaurant Management

INFOTEP
05.2016 - 07.2016

Server - Tourism And Hotel Management

INFOTEP
03.2016 - 04.2016

Liceo Metutino Matías Ramón Mella
Santo Domingo

Skills

  • Customer service
  • Problem solving
  • Conflict resolution
  • Product knowledge
  • Service delivery improvement
  • Team collaboration
  • Effective communication
  • Organizational skills
  • Active listening
  • Adaptability and flexibility
  • Technical support

Languages

Spanish
First Language
English
Upper Intermediate (B2)
B2

Timeline

Taller Cultura Del Servicio - Hotel, Resort And Restaurant Management

ASOCAMBARD
05.2024 - 05.2024

Customer Service Representative

Advensus
06.2023 - 06.2025

Customer Service Representative

Teleperformance
02.2023 - 01.2024

Server

ASOCAMBARD
08.2021 - 03.2024

English For Inmersión Program

Mescyt
01.2021 - 12.2021

Bartender - Hotel, Resort And Restaurant Management

INFOTEP
05.2016 - 07.2016

Server - Tourism And Hotel Management

INFOTEP
03.2016 - 04.2016

Liceo Metutino Matías Ramón Mella
Thomas Jhonalbert Moreno Brazoban