Theresa Dorman
Washington,DC
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
27
27
years of professional experience
Work History
Sales Associate Specialist
Bed Bath & Beyond
DC, Washington
09.2009 - 10.2010
- Cleaned shelves, counters and tables to maintain organized store.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Computed purchases and received and processed cash or credit payment.
- Placed special orders or called other stores to find desired items.
Janitorial Technician
Melwood Hortculture Tranining Ct
Washington, DC
05.2008 - 07.2009
- Cleans windows inside, outside using appropriate chemicals, equipment.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Emptied wastebaskets to transport trash and waste to proper disposal areas.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Completed routine maintenance checks, notifying management of needed repairs.
- Followed safety processes for all manual and electric cleaning equipment.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Replenished supply of hand soap, paper towels and other consumables.
- Operated floor buffing machines to maintain a clean shine on hard surfaces.
- Created inventory checklists and stocked housekeeping carts.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks, and tidying storage shelves.
- Followed company uniform, performance and security policies with every job.
- Followed safety protocols while working with hazardous materials such as bleach or ammonia.
- Monitored building security and safety by locking doors or avoiding hazards.
- Restocked supplies, replacing toiletries, liners and soaps.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Dusted furniture, machines or equipment.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Serviced, cleaned and restocked restrooms.
- Swept, mopped and vacuumed floors in all areas of the facility.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Responded to emergency cleaning requests to meet client expectations.
- Handled complaints from customers regarding janitorial services provided.
- Maintained safety protocols through safe handling of equipment and chemicals.
Salesperson
Macys Department Store
Washington, DC
04.2000 - 03.2002
- Developed pricing proposals tailored to individual client requirements.
- Reduced process lags by training employees on best practices and protocols.
- Gathered information from clients to create solutions that achieved business needs and desires.
- Advised customers on the latest product features and benefits.
- Recognized security risks to properly handle situations.
- Maintained accurate records of customer interactions and transactions.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Demonstrated product features to align with customer needs.
- Developed key customer relationships to increase sales.
- Fostered relationships with customers to expand customer base and retain business.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Greeted and assisted customers to foster positive experiences.
- Collaborated with team members to develop effective sales plans.
- Provided personalized service to build relationships with customers.
- Created successful strategies to develop and expand customer sales.
- Monitored inventory levels and placed orders as needed.
Machine Operator
The Washington Post
Washington, DC
05.1983 - 07.1999
- Prepared machine for production processes by equipping with required tools and parts.
- Documented daily production data and submitted accurate time logs to keep management up-to-date.
- Conducted preventable maintenance on process line and quickly resolved production problems to minimize downtime.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Collaborate with other departments when necessary for successful completion of projects.
- Operated forklift to place finished products on skids and transport to warehouse.
- Carry out regular safety checks on machinery prior to operation.
- Set up and operate machine tools to produce precision parts and instruments.
- Assisted with troubleshooting issues that arose with facility production processes.
- Placed finished products on skids and wrapped and transported to warehouse with forklift.
- Promoted efficient operation of production processes through careful control system monitoring
- Lubricated parts and performed minor maintenance to improve machine function.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
- Monitor the feed and speed of machines during the machining process.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Unload finished products from machines onto conveyors or other transport systems.
- Verified production orders prior to starting set-up.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Record production information such as quantities produced and materials used on daily logs.
- Documented and recorded critical metrics in database related to pressure, temperature, level and flow data to maintain and update accurate repair logs.
- Utilized fastening equipment to fasten, package and stack materials and products.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Monitored and observed production line to watch for pile-ups and jams.
- Comply with company policies regarding quality control procedures.
- Inspect finished workpieces to ensure conformance with specifications.
- Responded to and initiated proper corrections to process alarms.
- Adjust machine settings to complete tasks accurately.
- Keep detailed reports of maintenance activities performed on machinery.
- Replace worn tools, sharpen cutting tools, adjust machinery components.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Load raw materials into machines according to specified measurements.
- Maintained assigned equipment and performed daily inspections to increase equipment longevity and cut costs.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Planned and completed group projects, working smoothly with others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Associate
Everest College
Arlington, Va03-2006
Massage Northern Virginia School of Therapeutic
Arlington, VA04-1998
Skills
- Loss Prevention
- Display Setup
- Regulatory Compliance
- Money Handling
Accomplishments
- straightved for ten years stright the e
Received best employee of the month for ten years. The person who started as a part-time janitor to raise up to a professional position as a Mailer.
Timeline
Sales Associate Specialist
Bed Bath & Beyond
09.2009 - 10.2010
Janitorial Technician
Melwood Hortculture Tranining Ct
05.2008 - 07.2009
Salesperson
Macys Department Store
04.2000 - 03.2002
Machine Operator
The Washington Post
05.1983 - 07.1999
Associate
Everest College
Massage Northern Virginia School of Therapeutic
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