Thamar Robertha Joseph
Customer Service And Interpretation
Santiago de los Caballeros,Dominican Republic
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring four years of relevant work experience to your team.
Overview
6
6
years of professional experience
Work History
Healthcare Customer Service Representative
Contact Center Dominicana
2019.07 - 2023.11
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Entered patient demographic and insurance data
into electronic medical record system. - Provided exceptional customer service to patients,
answering questions , addressing concerns for
over 4 years. - Scheduled Radiology exams
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
Teacher - 2nd Grade
Sonlight Academy
Port-de -Paix , Haiti
2018.09 - 2019.05
- Provided individualized support for struggling learners, fostering a growth mindset and boosting confidence in their abilities.
- Established high expectations for both academic achievement and behavior, inspiring students to reach their goals while upholding school values.
- Improved reading comprehension skills by implementing guided reading groups and literature circles.
Teacher's Assistant
Sonlight Academy
Port-de -Paix , Haiti
2017.09 - 2018.05
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Medical Interpreter
NWHCM
St. Louis Du Nord , Haiti
2017.06 - 2017.09
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms
Education
High School Diploma -
Sonlight Academy
Port De Paix, Haiti 2001.05 -
Skills
Appointment Scheduling
Professional Demeanor
Insurance Verification
Patient confidentiality
Call center experience
Languages
English
Native or Bilingual
Haitian creole
Native or Bilingual
French
Limited Working
Timeline
Healthcare Customer Service Representative
Contact Center Dominicana
2019.07 - 2023.11
Teacher - 2nd Grade
Sonlight Academy
2018.09 - 2019.05
Teacher's Assistant
Sonlight Academy
2017.09 - 2018.05
Medical Interpreter
NWHCM
2017.06 - 2017.09
High School Diploma -
Sonlight Academy
2001.05 -
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