Teresa Y. Garcia
Taunton,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Auto part Int./World Pac
09.2017 - 08.2023
- Professionally address account inquiries for E-Commerce accounts
- Process billing inquiries, pricing quotes, and billing mailings
- Resolve all customer complaints Via Email or through the portal
- Place customer orders, adjust purchase order if requested
- Help Business develop Managers with their orders, statuses, and returns
- Double check and release new orders
- Check on customers' order status, and backorders
- Submit remakes, repairs, and issue customer credit
- Schedule and arrange return pickups with UPS
- Responsible for understanding new product
- Consolidate packing list received from the vendor
- Create shipments for both domestic GSD49 and GSD127
- Run a query if the order is not able to be processed
- Inform vendor of shortages
- Email customer invoices when requested.
Customer Service Representative
Vantel Pearls
01.2017 - 07.2017
- Answer a high volume of recorded calls and reply to emails nationwide
- Professionally address account inquiries
- Check on customers order status, and backorders
- Independently resolve all customer complaints to ensure customer satisfaction
- Ensure clients understand the terms, return, and warranty policies
- Submit remakes, repairs, and issue customer credit
- Responsible for understanding new product
- Adjust purchase order if requested.
Inbound Call Center Sales Agent
Triton Technologies
11.2015 - 01.2017
- Answer a high volume of recorded calls nationwide
- Close the sale of products that are generated by television, radio, and print advertisement
- Responsible for understanding a variety of products and their specifications
- Ensure clients understand the terms, return, and warranty policies
- Provide customers with excellent customer service and address inquiries as needed.
Administrative Assistant
Amichetti, DeLuca & Co., P.C
06.2014 - 02.2015
- Answering and or directing phone calls
- Retrieving mail and distribute in house
- Retrieving faxes and distribute to accountants and completing task if asked
- Schedule and set meetings for clients and accountants
- Scanning documents and labeling files on computer
- Processing completed tax returns for mailing or pick up
- Typing of correspondence for accountants
- Supplying information via 'Portal' to clients
- Updating addresses and email contacts.
Customer Service Representative
Century Blinds Inc.
09.1999 - 04.2014
- Professionally address account inquiries for over 400 major accounts
- Process billing inquiries, pricing quotes, and billing mailings
- Take in a high call volume and independently resolve all customer complaints to ensure customer satisfaction
- Place customer orders, adjust purchase order if requested
- Help sales representatives with their orders and statuses
- Check on customers order status, and backorders
- Submit remakes, repairs, and issue customer credit
- Responsible for understanding new product
- Double check orders from other associates to ensure accuracy
- Supervise shipping, receiving, and will call
- Ship out orders via FedEx and UPS all over the United States, expedite orders, issue call tags, and file claims
- Ensure clients understand the return policies and warranty policies and ensure company compliance with those policies
- Process daily mail and disburse among the appropriate management
- Evaluate the processes utilized by the department, detect weaknesses, make recommendations, and help to implement changes.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Skills
- Ability to communicate effectively orally and in writing
- Ability to organize and prioritize work
- Proficient in Excel, Word, Outlook
- Skilled in office machinery such as phone paging, copier, fax, etc
- Experienced in high-call volume intake
- Ability to provide excellent customer service to a wide range of individuals
- Comprise the skills necessary to work effectively as a team member and independently
Timeline
Customer Service Representative
Auto part Int./World Pac
09.2017 - 08.2023
Customer Service Representative
Vantel Pearls
01.2017 - 07.2017
Inbound Call Center Sales Agent
Triton Technologies
11.2015 - 01.2017
Administrative Assistant
Amichetti, DeLuca & Co., P.C
06.2014 - 02.2015
Customer Service Representative
Century Blinds Inc.
09.1999 - 04.2014
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