Te’a Dunn
225 East 10th Street Dewitt
Summary
Dynamic and engaging professional with a proven track record at Casey's General Stores, excelling in customer service and team leadership. Highly reliable and skilled in complex problem-solving, I enhanced operational efficiency and fostered a positive work environment, consistently delivering exceptional service and developing loyal clientele. Slops has given me a confidence like no other job. It’s very hands on and can be intense at times when it’s busy, I’ve learn to stay calm and keep a level head.
Overview
10
10
years of professional experience
Work History
Bartender
Mink Investments (slops)
05.2022 - Current
- Prepared and served a diverse range of alcoholic and non-alcoholic beverages.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Engaged with customers to provide exceptional service and enhance their experience.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Trained new bartenders on operational standards and customer service techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Manager
Caseys General Stores Inc
11.2015 - 02.2019
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented staff training programs to enhance team effectiveness and service quality.
- Analyzed sales data to identify trends, driving strategic decisions for inventory management.
- Streamlined processes to improve operational efficiency and reduce costs across multiple departments.
- Managed team schedules to optimize labor resources, ensuring adequate coverage during peak hours.
- Conducted regular performance evaluations, providing feedback to foster employee development and morale.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Calamus-Wheatland High School
Wheatland Iowa05.2016
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and tolerance
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Menu memorization
- Memory retention
- Service-oriented mindset
- Professional appearance
- Suggestive selling
Timeline
Bartender
Mink Investments (slops)
05.2022 - Current
Manager
Caseys General Stores Inc
11.2015 - 02.2019
High School Diploma -
Calamus-Wheatland High School