Tana Neiser
Winnipeg,Canada
Summary
Dedicated and highly organized professional with expertise in administration, financial processing, and technical support. Seeking a Customer Service role to leverage strong communication skills, a proactive approach to problem-solving, and a proven ability to manage complex tasks in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
BellMTS Smart Home
01.2021 - 09.2025
- Partnered with cross-functional teams to resolve complex billing disputes, contributing to improved customer retention.
- Managed billing and pre-authorized payments, ensuring sensitive data integrity within proprietary CRM systems to maintain customer trust.
- Diagnosed and resolved smart home hardware/software issues through clear, step-by-step troubleshooting, enhancing user satisfaction.
Customer Service Coordinator
Bento Sushi
01.2015 - 01.2021
- Delivered in-person, phone, and email support for customer inquiries and transactions, enhancing service quality.
- Coordinated full-cycle invoicing, high-volume order processing, and cash reconciliation to ensure financial accuracy.
- Balanced administrative duties with proactive customer engagement and quick mastery of POS system.
- Maintained confidential client records and financial files under strict deadlines.
Administrative Assistant
Dream Day Decor
01.2011 - 01.2013
- Provided multi-channel assistance to resolve complex inquiries and transactions effectively.
- Managed invoicing, high-volume orders, and cash reconciliation to ensure accuracy and timeliness.
- Maintained confidential records and financial documentation while meeting strict deadlines.
Education
Health Care Aide Certificate -
Opportunities for Employment
Winnipeg01-2001
High School Diploma -
St. John's High School
Winnipeg01-1994
Skills
- CRM management
- Order management
- Customer retention strategies
- Customer feedback analysis
- Dispute resolution
- Process improvement
- Data management
- Attention to detail
- Complaint resolution
- Documentation
- Building rapport
- Active listening
- Professional telephone demeanor
- Order processing
References
Available upon request
Education And Volunteering
- High School Diploma, St. John's High School, Winnipeg, 06/01/94
- Health Care Aide Certificate, Opportunities for Employment, Winnipeg, 06/01/01
- Nursery Volunteer, Riverwood Church Kidzone, 01/01/12, 01/01/17
Timeline
Customer Service Representative
BellMTS Smart Home
01.2021 - 09.2025
Customer Service Coordinator
Bento Sushi
01.2015 - 01.2021
Administrative Assistant
Dream Day Decor
01.2011 - 01.2013
Health Care Aide Certificate -
Opportunities for Employment
High School Diploma -
St. John's High School