Suzette Guzman
Santo Domingo,RD
Summary
Emerging professional, passionate about helping teams work smarter. Skilled in process documentation and client communication. Proven ability in coordinating cross-functional efforts to resolve customer issues, driving satisfaction through effective collaboration, and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sergio Guzmán Software
Santo Domingo, DR
10.2024 - Current
- Assisted customers with software inquiries and troubleshooting issues.
- Document FAQs and internal SOPs; contribute to a knowledge base, and chatbot content to improve self-service and reduce repetitive requests.
- Coordinate with the implementation and development teams to capture requirements for client-specific modules, and track resolution status.
- Maintained accurate records of customer interactions and feedback.
Customer Service Representative
Horatio
Santo Domingo, DR
09.2023 - 12.2023
- Managed inquiries and suggestions, maintaining a high level of customer satisfaction.
- Processed transactions, including purchases, exchanges, and refunds, using Shopify, in alignment with company policy.
- Maintained updated knowledge of promotions, products, and policies to ensure consistent and accurate support.
Founder & Administrative Manager
Crash Creative Space
Santo Domingo, DR
10.2020 - 08.2022
- Developed ideas and business plans for a dance studio; managed brand communication, and day-to-day operations.
- Coordinated schedules, instructors, and enrollment processes; addressed customer inquiries, and front-desk operations.
Intern
Pizzolante
Remote
12.2021 - 02.2022
- Researched platforms and tools to optimize internal processes; documented findings and recommendations.
- Analyzed and reported results, providing insights for decision-making.
Education
Bachelor of Science - Business Administration And Management
Universidad Iberoamericana (UNIBE)
Santo Domingo, Dominican Republic12-2026
High School Diploma -
Saint Joseph School
Santo Domingo, Dominican Republic06-2020
Skills
- Project coordination
- Process documentation
- Task prioritization
- Time management
- Business communication
- Problem solving
Certification
Inbound marketing certification - HubSpot Academy
Languages
Spanish
First Language
English
Proficient (C2)
C2
Portuguese
Intermediate (B1)
B1
Timeline
Customer Service Representative
Sergio Guzmán Software
10.2024 - Current
Customer Service Representative
Horatio
09.2023 - 12.2023
Intern
Pizzolante
12.2021 - 02.2022
Founder & Administrative Manager
Crash Creative Space
10.2020 - 08.2022
Bachelor of Science - Business Administration And Management
Universidad Iberoamericana (UNIBE)
High School Diploma -
Saint Joseph School
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