Steven Troncoso Roberto
Pensilvania,Allentown
Summary
Experienced Assembler knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Continuously projects positive attitude and seeks opportunities to help team members.
Overview
5
5
years of professional experience
Work History
Uber Driver
Uber
03.2023 - 05.2024
- Contributed to community engagement by participating in local events as a Rideshare Driver representative.
- Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
Assembler
Zona Franca
08.2021 - 01.2023
- Established strong relationships with supervisors and managers through consistent communication regarding progress updates, concerns, or areas for potential improvement.
- Retained precise inventory control through accurate record-keeping of assembled parts and materials used during shifts.
- Reduced assembly errors by following detailed instructions and blueprints for each project.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
Call Center Representative
Teleperformance
01.2019 - 05.2021
- Identified upselling opportunities to increase revenue generation.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Responded to customer calls and emails to answer questions about products and services.
Education
Bachelor - Tourism Technician
Instituto Politecnico Hainamosa
Santo Domingo 05.2001 -
Technical - Customer Service Technician
INFOTEP
Santo Domingo 05.2001 -
Skills
Passenger transportation
Customer Engagement
Vehicle Maintenance
Time Management
Equipment Operation
Manufacturing
Waste Reduction
Complaint resolution
Timeline
Uber Driver
Uber
03.2023 - 05.2024
Assembler
Zona Franca
08.2021 - 01.2023
Call Center Representative
Teleperformance
01.2019 - 05.2021
Bachelor - Tourism Technician
Instituto Politecnico Hainamosa
05.2001 -
Technical - Customer Service Technician
INFOTEP
05.2001 -