Stephanie Hernandez
Houston,TX
Summary
Dynamic professional with a proven track record in customer service and operations management at previous employer. Skilled in strategic planning and staff development, I excel in enhancing service delivery and resolving conflicts. Recognized for achieving departmental goals and fostering a positive work environment, I bring a creative problem-solving approach to every challenge.
Overview
5
5
years of professional experience
Work History
Sandwich Artist
SUBWAY®Restaurants
Houston, TX
01.2021 - 03.2023
- Ensured cleanliness and organization of workstations to maintain a safe food preparation environment.
- Provided exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Increased repeat customer visits by providing friendly and engaging service.
Customer Service Representative
PLS Check Cashers
Houston Tx
04.2023 - 12.2024
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Implemented feedback mechanisms to enhance service delivery and address customer concerns effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Shift Supervisor
PLS Check Cashers
12.2024 - 11.2025
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Developed and implemented strategic plans to achieve departmental goals and objectives.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
High School Diploma -
Raul Yzaguirre School For Success
Houston, TXSkills
- Customer-orient
- Staff development
- Operations management
- Multitasker
- Strategic planning
- Positive attitude
- Creative problem solving
- Customer service management
- Staff management
- Financial management
- Business development
- Shift reporting
- Sales monitoring
- Team leadership
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Supervisor
PLS Check Cashers
12.2024 - 11.2025
Customer Service Representative
PLS Check Cashers
04.2023 - 12.2024
Sandwich Artist
SUBWAY®Restaurants
01.2021 - 03.2023
High School Diploma -
Raul Yzaguirre School For Success