Professional front desk specialist with extensive background in hospitality, reception, and concierge. Self sufficient with meticulous attention to detail, reliable to remain calm in hectic situations and to stay busy working when it's slow. Backed by years of experience in guest services.
Hi, I’m
Stephanie Gill
Nortonville,KY
Summary
Overview
22
years of professional experience
Work History
Candlewood Suites HotelClarksville, TN
Hotel Front Desk Clerk/Lead Night Auditor
10.2023 - Current
Job overview
- Serviced guests from check in to check out.
- Maintained a quiet environment for guests sleeping during over night hours.
- Handled issues self sufficiently as the only staff member in the building over night.
- Assisted with room reservations, changes and cancellations.
- Maintained daily records of room availability and rates.
- Resolved customer complaints.
- Conducted regular audits of hotel.
- Greeted guests promptly, courteously and efficiently.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Performed administrative duties and prepared correspondence.
- Coordinated with housekeeping & other desk staff regarding occupancy or misc other communications in Quore.
- Served as first point of contact for emergency situatons.
- Cash drawer count upon arrival and exit, with cash drops accordingly.
Baldwin FamilyHanson, KY
Home Health Aide
09.2022 - 12.2023
Job overview
- Dressed, bathed, groomed, and assisted with incontinence care.
- Helped client move in bed, stand, walk, & practice mobility.
- Engaged patients in physical activities and conversation.
- Assisted in completing basic household chores.
- Provided emotional support and friendship.
Holiday InnHopkinsville, KY
Guest Services Receptionist
06.2020 - 05.2022
Job overview
Quail Ridge Country ClubPalm Beach, FL
Front Desk Receptionist
09.2010 - 12.2019
Job overview
- Delivered administrative support to club members.
- Organized seasonal events for members.
- Managed schedules, appointments, and posted charges for trainers and therapists.
- Assisted the director of fitness with events, billing, and classes.
- Scheduled and confirmed appointments.
- Delivered administrative support to club members.
- Provided support to private security staff to ensure the safety of the members.
- Reviewed and monitored daily fitness center activities.
- Monitored fitness activities and provided instruction on the proper use of exercise equipment.
Locks of LovePalm Beach, FL
Case Manager/Mailroom Coordinator
11.2002 - 05.2007
Job overview
- Worked with recipients directly throughout the process of their applications until they received their hairpieces.
- Put applications together and provided acceptance letters.
- Traveled to various states to against recipients and attend Alopecia Areata Foundation events.
- Maintained accurate recipient case records and database updating.
- Record keeping of donor information.
- Supervise volunteers
- Traveling and itinerary planning
- Handled incoming and outgoing mail.
- Processed large volumes of mail in a fast-paced environment.
- Resolved any issues related to damaged or lost items during transit.
- Prepared bulk orders for shipping labels, envelopes, and other mailing materials.
Education
Santaluces Community High SchoolLantana, FL
High School Diploma
05-2003
University Overview
Skills
- Guest Services
- MS Office programs
- OPERA property management system
- Telephone/Written Etiquette
- Inventory
- Auditing
- Reservations
- Guest Reception
- Multi-Line Phone Systems
- Invoicing and Billing
- Scheduling and confirmations
- Dispute & conflict resolutions
- Incident Reporting
- Housekeeping
- Elderly care
- Lifting 50 lbs
- First Aid and Safety
Timeline
Hotel Front Desk Clerk/Lead Night Auditor
Candlewood Suites Hotel
10.2023 - Current
Home Health Aide
Baldwin Family
09.2022 - 12.2023
Guest Services Receptionist
Holiday Inn
06.2020 - 05.2022
Front Desk Receptionist
Quail Ridge Country Club
09.2010 - 12.2019
Case Manager/Mailroom Coordinator
Locks of Love
11.2002 - 05.2007
Santaluces Community High School
High School Diploma
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