Hi, I’m
Stephanie Custodio
Staretegic Trade and Logistics Partner
North Carolina ,CLT
Summary
Highly-motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively under low-supervision and quickly mastering new skills.
Overview
11
years of professional experience
5
years of post-secondary education
Work History
DPWORLDSanto Domingo, Boca Chica
PROJECT CARGO COORDINATOR
2021.08 - Current (3 years & 8 months)
Job overview
- Attended meetings with customers, suppliers, government officials, and other stakeholders involved in cargo handling processes.
- Collaborated with internal teams such as warehouse personnel and truck drivers for the smooth flow of shipping activities.
- Maintained positive relationships with customers through prompt resolution of queries regarding the status of their orders.
- Monitored the progress of projects from conception through completion, ensuring deadlines were met within budget constraints.
- Utilized creative problem-solving techniques to resolve conflicts between clients or departments while maintaining positive relationships with all parties involved.
- Assessed operational performance using metrics and KPIs, then proposed changes for improved efficiency and effectiveness.
- Partnered with external vendors and suppliers to secure the resources necessary for project success.
- Attended conferences and trade shows representing the company's interests in an effort to cultivate relationships with potential partners.
- Communicated with other corporate departments to develop effective business strategies.
- Generated leads and capitalized on valuable business opportunities and revenue with fidelized customers.
- Compiled and submitted monthly and yearly reports.
- Analyze data related to projects in order to identify areas for improvement or optimization opportunities.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Coordinated with internal departments as well as external vendors to ensure the successful completion of tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
DPWORLD Santo Domingo, BOCA CHICA
VESSEL DISPATCHER
04.2019 - 08.2021
Job overview
- Monitored and tracked drivers, verifying on-time delivery and immediate issue resolution.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
- Monitored and tracked the progress of planned work to load/unload containers in the yard/vessel.
- Implemented contingency plans to address last-minute changes or unforeseen events.
EXPEDITORSSanto Domingo, DISTRITO NACIONAL
OCEAN TRANSPORT SPECIALIST
11.2018 - 02.2019
Job overview
- Organized delivery schedules and provided customers with timely updates.
- Coordinated transport activities, including scheduling and dispatching vehicles.
- Resolved customer complaints related to delivery issues or delays in transit times.
- Identified discrepancies between actual shipments received versus invoiced items.
- Ensured all documents related to shipment are accurate prior to dispatch.
- Tracked shipments, utilizing tracking systems and other tools.
- Developed strategies to improve efficiency of transport operations.
RANNIK AGENCIES Santo Domingo, DISTRITO NACIONAL
MARINE OPERATIONS COORDINATOR
03.2016 - 06.2018
Job overview
- Facilitated communication between different departments in order to resolve issues quickly.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Planned and managed operations to achieve objectives within budgets.
- Drafted reports summarizing progress on various projects for upper-level management review.
- Processed payments to vendors and suppliers in accordance with organizational policies and procedures.
- Collaborated with logistics personnel to coordinate the timely delivery of goods to vessels.
- Tracked shipments and communicated with carriers to confirm arrival time and release.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Facilitated communication between company, customers and overseas partners to maintain efficient operations.
- Conducted research on tariff classifications, origin of goods, export control requirements, and other trade-related matters.
- Reviewed and processed customs documentation to ensure accuracy and compliance with applicable regulations.
- Resolved disputes between parties involved in cross-border transactions while adhering to relevant laws.
- Advised clients regarding proper methods of shipping goods across international borders.
Agentes y Estibadores Portuarios-AGEPORTSanto Domingo, Rio Haina
Traffic Coordinator
09.2013 - 02.2016
Job overview
- Coordinated daily traffic operations to ensure timely delivery of materials and goods.
- Collaborated with internal teams such as sales, marketing, warehouse operations, and customer service to ensure the successful execution of projects.
- Negotiated rates with freight carriers to improve cost-effectiveness while maintaining quality standards.
- I liaised between customers and vendors regarding transportation services and shipments.
- Managed communication between stakeholders involved in the transportation process.
- Assisted in preparing reports for senior management regarding traffic operations performance metrics.
- Sourced reliable third-party providers for additional transportation services when needed.
- Responded promptly to customer inquiries about their orders' status and estimated arrival time.
- Directed compliance with import, export, and domestic laws and regulations, expertly executed traffic documentation, and served as a corporate logistics resource.
- Recorded shipment data for reporting, accounting, or recordkeeping purposes.
- Prepare work orders, bills of lading, or shipping orders to route materials.
Education
EUDE BUSINESS SCHOOL SPAIN
MBA from INTERNATIONAL TRADE AND STRATEGIC MANAGEMENT
01-2024
CATHOLIC UNIVERSITY-PUCMM
DIPLOMA from COMMERCIAL AND EXECUTIVE MANAGEMENT AT LOGISTICS
01-2023
INNOVATION AND INTEGRATION SKILLS CENTERSPANAMA
CERTIFICATE from MARITIME LOGISTICS AND TRANSPORT MANAGEMENT
01-2021
DOMINICAN EXPORTERS ASOC. SANTO DOMINGO
DIPLOMA from SUPPLY CHAIN AND EXPORT MANAGEMENT
05-2018
CENTRO CAPACITACIONES ESPECIALIZADAS- CAES
DIPLOMA from CUSTOMS MANAGEMENT AND INTERNATIONAL TRADE
09-2016
UNIVERSITY OF CARIBBEAN Santo Domingo
Bachelor Degree from INTERNATIONAL RELATIONS
09.2011 - 06.2016
UNIVERSITY OF PAIS VASCOSPAIN
DIPLOMA from INTERNATIONAL AFFAIRS AND LAW
06-2014
EDUTEC SANTO DOMINGO
DIPLOMA from SUPPLY CHAIN OPERATIONS
08.2022 - 11.2022
DP WORLD SANTO DOMINGO
CERTIFICATE from PORT AND TERMINALS OPERATIONS
12.2023 - 01.2024
Skills
- Supply Chain Coordination
- Cost Analysis
- Freight Management
- Problem-Solving
- Purchase Orders
- Client Relations
- Analytical Thinking
- Shipping procedures
- Decision-Making
- Sales Support
- Reports Generation
- Customs Compliance
- Communication
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
DP WORLD
CERTIFICATE from PORT AND TERMINALS OPERATIONS
12.2023 - 01.2024
EDUTEC
DIPLOMA from SUPPLY CHAIN OPERATIONS
08.2022 - 11.2022
PROJECT CARGO COORDINATOR
DPWORLD
2021.08 - Current (3 years & 8 months)
VESSEL DISPATCHER
DPWORLD
04.2019 - 08.2021
OCEAN TRANSPORT SPECIALIST
EXPEDITORS
11.2018 - 02.2019
MARINE OPERATIONS COORDINATOR
RANNIK AGENCIES
03.2016 - 06.2018
Traffic Coordinator
Agentes y Estibadores Portuarios-AGEPORT
09.2013 - 02.2016
UNIVERSITY OF CARIBBEAN
Bachelor Degree from INTERNATIONAL RELATIONS
09.2011 - 06.2016
EUDE BUSINESS SCHOOL
MBA from INTERNATIONAL TRADE AND STRATEGIC MANAGEMENT
CATHOLIC UNIVERSITY-PUCMM
DIPLOMA from COMMERCIAL AND EXECUTIVE MANAGEMENT AT LOGISTICS
INNOVATION AND INTEGRATION SKILLS CENTERS
CERTIFICATE from MARITIME LOGISTICS AND TRANSPORT MANAGEMENT
DOMINICAN EXPORTERS ASOC.
DIPLOMA from SUPPLY CHAIN AND EXPORT MANAGEMENT
CENTRO CAPACITACIONES ESPECIALIZADAS- CAES
DIPLOMA from CUSTOMS MANAGEMENT AND INTERNATIONAL TRADE
UNIVERSITY OF PAIS VASCO
DIPLOMA from INTERNATIONAL AFFAIRS AND LAW
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