Stephanie Cisneros
Piedmont,OK
Summary
Positive, upbeat Relationship Banker brings more than 10 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
15
15
years of professional experience
Work History
Loan Officer Assistant
First bank and trust
Oklahoma City, OK
12.2024 - Current
- Processed loan applications by collecting and verifying necessary documentation from applicants.
- Managed documentation efficiently by organizing and maintaining files for loan applications and approvals.
- Coordinated with title companies to facilitate smooth closing processes for clients.
- Assisted in collecting outstanding documentation to expedite loan processing timelines.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
Relationship Banker NMLS# 2218284
Bank Of Oklahoma
Oklahoma City, Oklahoma
06.2019 - 12.2024
- Provide customers with financial advice and assistance in setting up accounts, loans, and investments.
- Complete diverse tasks on a daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Execute wire transfers of funds in compliance with banking best practices.
- Maintain customer data confidentiality while inputting information into system.
- Alleviate issues quickly by getting in touch with customers and explaining steps for successful resolution.
- Identify which company offerings would best meet customer needs and provide additional details about pricing and support.
- Translate services for team to serve Spanish-speaking customer needs.
- Collect and record customer deposits and fees, and issue receipts.
- Analyze applicants' financial status, credit, and property evaluation to determine the feasibility of granting a loan.
- Educate customers on variety of loan products and available credit options to promote valuable decision-making.
- Identify valuable solutions for customers with credit problems.
- Meet with applicants to obtain information for loan applications and answer questions about processes.
- Track and manage new leads and followed up on referral business.
- Help customers make decisions about loans and lines of credit based on availability, terms, and benefits.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
Licensed Insurance Producer
Michael Stephens Farmers Agency
Kingfisher , OK
9 2018 - 06.2019
- Consulted with customers to assess needs and match products.
- Wrote policies, finalized documents, and filed paperwork.
- Offered information about policy and coverage details.
- Discussed agency products to customers in person, on the telephone, and in writing.
- Develop productive working relationships with car dealers, loan processors, and other business partners in the community.
- Researched coverage and premium options, and supplied clients with the best coverage available.
- Followed up with potential clients regarding online information requests.
- Maintained regular contact with clients to review their existing policies and suggest new coverage options.
Customer Relations Representative
State Farm
Oklahoma City, OK
04.2016 - 9 2018
- Answered customers questions and problems and complaints in person and via phone.
- Confirmed that appropriate changes were made to resolve customers problems.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Served as the company's only bilingual Spanish/English customer service representative.
- Assisted customers with quotes and offer all State Farm products.
- Wrote policies, finalized documents and filed paperwork.
- Operated in a fast-paced, driven sales environment.
Teller
Bancfirst
Kingfisher, OK
11 2013 - 04.2016
- Managed opening and closing times for the main branch.
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
- Processed cash withdrawals.
- Supplied tellers with coin and currency as needed.
- Examined checks for identification and endorsement.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Customer Service Representative
TVC Marketing
El Reno, OK
12.2011 - 05.2012
Education
High School Diploma -
Kingfisher High School
2008
social work
Redlands Community College
Skills
- Retail sales customer service
- Inbound and Outbound Calling
- High-energy attitude
- Multitasking
- Working collaboratively
- Problem-solving abilities
- Customer relations
- Sales expertise
- Banking
- Cash Handling
- Loan Servicing
- Relationship building and management
Languages
Bilingual(Spanish)
Timeline
Loan Officer Assistant
First bank and trust
12.2024 - Current
Relationship Banker NMLS# 2218284
Bank Of Oklahoma
06.2019 - 12.2024
Customer Relations Representative
State Farm
04.2016 - 9 2018
Customer Service Representative
TVC Marketing
12.2011 - 05.2012
social work
Redlands Community College
High School Diploma -
Kingfisher High School
Teller
Bancfirst
11 2013 - 04.2016
Licensed Insurance Producer
Michael Stephens Farmers Agency
9 2018 - 06.2019