Stella Rivas
Santiago De Los Caballeros,13
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Talented Sales Agent with experience convincing, persuading and closing deals. Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Personable Retail Sales Associate praised by management for exceeding sales target. Offers talent for identifying customer needs and upselling to higher-value products. Composed and articulate individual with expert-level product knowledge.
Overview
9
9
years of professional experience
Work History
Sales Agent /Bilingual Customer Service Representative
independent contractor/(freelancer)
SANTIAGO, SANTIAGO
02.2015 - Current
- Developed relationships with customers by providing excellent customer service.
- Created presentations and proposals for prospective clients.
- Attended meetings with current and prospective customers to discuss their business needs.
- Negotiated contracts with customers to secure sales deals.
- Resolved customer complaints promptly and effectively.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Continuously met sales goals via strategic prospecting.
- Improved customer service feedback scores through outstanding service.
- Monitored customer order process and addressed customer issues.
Education
High School Diploma -
College Suriname / Smart Suriname
Suriname08-2018
Skills
- Product Demonstrations
- Paperwork Processing
- Sales follow-up
- Account development
- Offering sales support
- Performance Tracking
- Sales strategy development
- Sales Presentations
- Sales Training
- Customer Assistance
- Closing deals
Timeline
Sales Agent /Bilingual Customer Service Representative
independent contractor/(freelancer)
02.2015 - Current
High School Diploma -
College Suriname / Smart Suriname
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