Stefanny Isabel Mejia Garcia
Degree In Hospitality And Tourism Business Administration
Punta Cana,12
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of post-secondary education
4
4
years of professional experience
Work History
Sales Agent Representative
Business Market Finders
New York
08.2020 - 01.2021
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Cultivated sales and new business opportunities in new markets to achieve bottom-line results.
- Utilized professional sales techniques to persuasively communicate with clients.
Weddings Quality Auditor
Hard Rock Hotel & Casino
Punta Cana, Higuey
12.2018 - 06.2020
- Supervised helpers and co-workers.
- Arranged any equipment, transportation, and other day-of-event needs.
- Corresponded with clients to answer questions and resolve issues.
- Confirmed permits, insurance, and notices needed for events.
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
- Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
- Received and processed stock into inventory management system.
- Maintained excellent attendance record, consistently arriving to work on time.
Sales Representative
Hard Rock Hotel & Casino
Punta Cana, Higuey
06.2016 - 12.2017
- Maintained merchandise and attractive displays to optimize customer experience and promote key brands.
- Restructured store layout to effectively promote specials and seasonal savings, elevating store to top district performer.
- Presented proper use and care of complex products to diverse audiences, minimizing return rates.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Business Executive
Marketing Global Research-MKT
Santo Domingo Este
02.2016 - 06.2016
- Directed technological improvements, reducing waste and business bottlenecks.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
- Initiated operational improvements using lean methodologies to drive efficiency and reduce costs.
- Integrated new media and web advertising initiatives into client's marketing strategies to enhance brand awareness.
Education
MBA - Degree Hospitality Business Administration
Universidad Dominicana O & M.
Santo Domingo 01.2012 - 10.2016
High School Diploma -
Centro Educativo Monseñor Juan Felix Pepen
Santo Domingo Este 07.2007 - 07.2011
Certified - Wedding And Events Planner
Atlantis University
Miami, Florida 09.2017 - 09.2017
Master of Advanced Study - English-as-a-Second-Language Education
IMESA
Santo Domingo Este 01.2007 - 02.2012
Training - Customer Service Management
J & M Soluciones Consulting
Santo Domingo 04.2014 - 04.2014
Skills
Strategic Planning
undefinedTimeline
Sales Agent Representative
Business Market Finders
08.2020 - 01.2021
Weddings Quality Auditor
Hard Rock Hotel & Casino
12.2018 - 06.2020
Certified - Wedding And Events Planner
Atlantis University
09.2017 - 09.2017
Sales Representative
Hard Rock Hotel & Casino
06.2016 - 12.2017
Business Executive
Marketing Global Research-MKT
02.2016 - 06.2016
Training - Customer Service Management
J & M Soluciones Consulting
04.2014 - 04.2014
MBA - Degree Hospitality Business Administration
Universidad Dominicana O & M.
01.2012 - 10.2016
High School Diploma -
Centro Educativo Monseñor Juan Felix Pepen
07.2007 - 07.2011
Master of Advanced Study - English-as-a-Second-Language Education
IMESA
01.2007 - 02.2012
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