Stefanny Sanchez

With extensive experience managing the Finance department, I have successfully handled submissions for payments to military government agencies, oversaw the warehousing of merchandise, and coordinated logistics to ensure seamless operations.

In my previous role, I was responsible for managing financial submissions, ensuring that payments were processed efficiently, and in compliance with government requirements. I also worked closely with logistics teams to coordinate the movement of merchandise, and maintain organized warehousing systems.

I additionally

• Reconciled or entered report discrepancies found in financial records.
• Reviewed customer account information for accuracy and completeness.
• Coordinated with vendors and clients to resolve billing and payment issues.

• Reconciled vendor statements to assist in monthly closings.
• Performed financial calculations for amounts due, interest charges and balances.
• Reconciled bank statements to internal accounts monthly, identifying and resolving discrepancies.
• Conducted monthly reconciliation of bank statements.
• Recorded debit, credit and account transactions in computer spreadsheets and databases.

• Resolved customer complaints promptly and efficiently.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered customer inquiries via phone, email, and chat.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Strengthened customer retention by offering discount options.

• Requested financial documents from customers.
• Conducted detailed financial analysis on clients to assess creditworthiness and recommend credit limits.
• Conducted detailed analysis of customers' liquidity, capital structure, borrowing capacity and debt serviceability.
• Monitored economic indicators and regulatory changes that could impact credit portfolios.
• Conducted credit reviews on corporations to assess financial conditions.

• Coordinated travel arrangements and accommodations for staff and visiting guests.
• Maintained business office inventory and equipment by checking stock for needed supplies.
• Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
• Scheduled and confirmed appointments.
• Updated and recorded customer or client information to maintain accounts.

• Collaborated with vendors to secure competitive pricing on tours and activities.
• Monitored customer feedback regarding shore excursions in order to improve services offered.
• Coordinated ground transportation to and from accommodations for clients.
• Handled travel arrangements for groups, couples, executives, and special needs clients.
• Managed onboard personnel responsible for guiding passengers during their shore excursions.

• Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
• Assisted customers in selecting appropriate products or services for their needs.
• Listened to customer needs to identify and recommend best products and services.
• Maximized sales by keeping areas tidy, fully stocked and correctly priced.
• Provided personalized service to build relationships with customers.

• Resolved customer complaints promptly and effectively.
• Followed up with prospects on a regular basis to ensure satisfaction with services provided.
• Listened to customer needs to identify and recommend best products and services.
• Analyzed data to identify trends in customer behavior and preferences.
• Recognized security risks to properly handle situations.