Steeve Monfiston
Santo Domingo Este
Resumen profesional
Customer Service professional with over 6 years of experience managing key accounts and resolving conflicts in high-volume environments. Expert in CRM systems (Salesforce, Zendesk) and implementing strategies to improve Net Promoter Score (NPS). Specialist in turning negative experiences into loyalty opportunities, with a proven track record of exceeding cross-selling and user retention targets.
Datos destacados
5
5
years of professional experience
5
5
years of post-secondary education
Experiencia
Patient Care Specialist
Trueshore
Santo Domingo
06.2021 - Actual
- Assistance in the use of assistive technologies and assistive devices.
- Identification of patient needs to provide the most appropriate care.
- Accurate and detailed recording of patient information.
- Recording and monitoring of case progress, preparing reports for
- healthcare teams.
National Opinion Survey
US GOV
Online
06.2019 - 03.2024
- Customer service and support.
Efficient completion of assigned tasks.
Sales service with a focus on quality customer service.
Problem resolution and incident management.
Use of computer and technological systems.
Formación
Systems - Cybersecurity
/2019 -
Bachelor of Business Administration - BBA - Finance, General
10.2010 - 05.2015
Enfatiza tus habilidades clave
- Ability to work in a team
- Empathy and patience
- Positive and proactive approach
- Proficiency in computer tools
- Vocation of service
- Privacy protection
- Administrative management
- Technical knowledge
- Dynamism
Idiomas
Haitian Creole, French
Idioma nativo
English
Experto
C2
Spanish
Experto
C2
Cronología
Patient Care Specialist - Trueshore
06.2021 - Actual
National Opinion Survey - US GOV
06.2019 - 03.2024
Universite Mont Carmel D´Haiti - Bachelor of Business Administration - BBA, Finance, General
10.2010 - 05.2015
Saylor - Systems, Cybersecurity
/2019 -