Summary
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Steeve Galette

6294 NW 26th ST, Sunrise,Florida

Summary

Adept at leveraging excellent communication and CRM proficiency, I significantly enhanced customer satisfaction at On Target Agency. My expertise in problem-solving and relationship building, coupled with a strong foundation in Microsoft Office, has consistently driven positive outcomes. Renowned for training development and efficient time management, my approach transforms customer service challenges into solutions. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Work History

Customer Service Representative

On target Agency
11.2024 - 01.2025
  • Responded to and handled online service requests
  • Provided real-time technical assistance and problem-solving
  • Ensured clear and empathetic communication with clients
  • Created reports on customer satisfaction and identified areas for improvement

Customer Assistance

Burlington
, New Jersey
10.2024 - 12.2024
  • Managed customer inquiries via chat, email, or phone
  • Resolved technical and billing-related issues
  • Used CRM software to track and respond to customer requests
  • Followed up on customer cases and updated information in the database
  • Trained new employees on customer service tools and best practices
  • Processed outbound shipments, including packing and labeling products for delivery.

Education

Secondary Diploma -

College Remy Michel

Computer Science Certificate - Computer And Information Sciences

UNASMOH
HAiti P-A-P

Skills

  • Excellent written and verbal communication
  • Proficient with customer relationship management (CRM) tools, such as Salesforce, etc
  • Time management and prioritization
  • Problem-solving and troubleshooting
  • Ability to work under pressure
  • Proficient in Microsoft Office (Word, Excel, etc)
  • Relationship building
  • Customer education
  • Customer service
  • Data collection
  • Product and service solutions
  • Training development aptitude
  • Strong teamwork

Hobbies and Interests

Relevant hobbies or activities, such as communication, and technology, I am an internet person who is always seeking new challenges and knowledge. Also interested in interacting with people. In addition, see how to bring solutions to basic problems.

Languages

French
First Language
English
Intermediate (B1)
B1

Timeline

Customer Service Representative

On target Agency
11.2024 - 01.2025

Customer Assistance

Burlington
10.2024 - 12.2024

Secondary Diploma -

College Remy Michel

Computer Science Certificate - Computer And Information Sciences

UNASMOH
Steeve Galette