Starlin Alberto Gomez Silverio
Bavaro,La Atagracia
Summary
Hospitality management professional with over 14 years of experience delivering exceptional guest service, optimizing team performance, and driving customer satisfaction in high-volume, fast-paced environments. Proven track record of leading cross-functional teams, resolving complex service issues, and improving operational efficiency. Recognized for reliability, adaptability, and strong communication skills under pressure. Skilled in staff training, conflict resolution, and enhancing the guest experience across diverse hospitality settings.
Overview
14
14
years of professional experience
Work History
Assistant Front Desk Manager
Riu Republica
11.2017 - Current
- Provided exceptional customer service, resulting in increased repeat business and positive online reviews.
- Supervised front desk staff consisting of 40 employees.
- Collaborated with housekeeping and maintenance departments to ensure timely room turnover and optimal guest experience.
- Contributed positively towards a welcoming work environment that encouraged collaboration amongst colleagues.
Hotel Front Desk Supervisor
Riu Republica
06.2016 - 11.2017
- Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
- Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Concierge Agent
Riu Palace Bavaro
02.2014 - 06.2016
- Assisted guests with reservations, ensuring a seamless booking experience.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
Front Desk Receptionist
Riu Palace Bavaro
12.2011 - 02.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate in Hospitality -
INFOTEP
Puerto Plata, Dominican Republic11-2010
No Degree - English-as-a-Second-Language Education
Dominico Americano
Santiago De Los Caballeros, Dominican Republic12-2008
Skills
- Hospitality
- Organizational proficiency
- Complaint handling
- Decision making aptitude
- Problem-solving
- Telephone and email etiquette
- Staff management
Languages
English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
Timeline
Assistant Front Desk Manager
Riu Republica
11.2017 - Current
Hotel Front Desk Supervisor
Riu Republica
06.2016 - 11.2017
Concierge Agent
Riu Palace Bavaro
02.2014 - 06.2016
Front Desk Receptionist
Riu Palace Bavaro
12.2011 - 02.2014
Associate in Hospitality -
INFOTEP
No Degree - English-as-a-Second-Language Education
Dominico Americano
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