Honore Daryl

• Assisted customers with inquiries through phone and online chat platforms.
• Resolved customer complaints by providing effective solutions and support.
• Maintained accurate records of customer interactions and transactions.
• Educated customers on product features and service options available.
• Provided feedback to management on common customer concerns and suggestions.
• Trained new representatives on company policies and customer service standards.
• Answered customer inquiries and provided accurate information regarding products and services.

• Mentored new employees on procedures and policies to maximize team performance.
• Utilized job-related software to prepare change of address records and issue service discontinuance orders.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Set up and activated customer accounts.
• Made outbound calls to obtain account information.
• Developed strong relationships with customers by providing personalized assistance and support.
• Provided excellent customer service to resolve customer complaints in a timely manner.

Provide information about covered services, benefits, premiums, and cost-sharing requirements under Medicare and Medicaid. Assist with understanding explanations of benefits (EOBs), claims status inquiries, and resolving billing issues. Respond to inquiries and resolve complaints or concerns from beneficiaries regarding their coverage, providers, or services.

• Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
• Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
• Maintained client confidentiality according to HIPAA regulations at all times.
• Scheduled appointments for patients using the electronic health records system.
• Managed multiple projects simultaneously while meeting deadlines set by management team members.
• Utilized hospital systems to update patient records, ensuring accuracy and completeness.

• Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
• Provided helpful assistance by anticipating and responding to needs of patients and family members.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Led on- and off-site customer support teams across multiple time zones.

• Provided excellent customer service to resolve customer complaints in a timely manner.
• Promoted available products and services to customers during service, account management and order calls.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.