Soranyi Camacho Tejada
kissimmee
Summary
Bilingual customer service and sales professional with 8+ years of experience in hospitality, retail, and client relations. Skilled in creating positive customer experiences, resolving conflicts under pressure, and ensuring safety in high-volume environments. CPR/First Aid trained with a proven record of adaptability, leadership, and teamwork. Fluent in English and Spanish with conversational Portuguese. Eager to bring JetBlue’s values of Safety, Caring, Integrity, Passion, and Fun to life while delivering outstanding service as a Flight Attendant.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Credit Repair Business Owner
Self-Employed
01.2021 - Current
- Built a client-focused business from the ground up, helping individuals improve credit health and achieve financial stability.
- Delivered one-on-one consultations with empathy and discretion, ensuring trust and confidentiality.
- Created educational content to simplify complex financial topics for diverse audiences.
- Developed organizational, time management, and problem-solving skills through entrepreneurship.
Solar Sales Consultant
Independent Contractor
03.2022 - 12.2023
- Met with residential customers to explain solar energy solutions, tailoring presentations to individual needs.
- Managed scheduling, follow-ups, and long sales cycles requiring persistence and excellent communication.
- Achieved sales targets in a competitive market by demonstrating resilience and adaptability.
Sales Representative
AT&T (Adastra Wealth Group Contractor)
02.2021 - 02.2022
- Represented AT&T services in a retail setting, engaging with a wide range of customers daily.
- Handled billing, account setup, and technical troubleshooting while maintaining a positive customer experience.
- Consistently exceeded sales goals by listening closely to customer needs and providing solutions.
Customer Service Associate
Wawa Inc.
10.2019 - 02.2021
- Delivered outstanding service in a high-volume environment while ensuring safety and compliance with company standards.
- Managed POS transactions, cash handling, and store-level marketing promotions.
- Recognized for teamwork, reliability, and maintaining a clean and organized environment.
- (Earlier experience as Starbucks Assistant Manager, HMSHost Supervisor, Lead Host available upon request – demonstrates career-long customer service leadership.)
Starbucks Assistant Manager
Starbucks
07.2015 - 10.2018
- Led team initiatives to enhance customer service and operational efficiency.
- Developed training programs for staff to improve performance and retention rates.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Analyzed sales data to identify trends and inform strategic decision-making.
Education
Associate’s Degree - Business Administration & Management
Valencia College
01.2020
Skills
- Passenger & Guest Service Excellence
- Conflict Resolution & De-Escalation
- Multitasking in High-Stress Situations
- Leadership & Team Collaboration
- Safety Awareness & Emergency Response
- Fluent: English & Spanish Conversational: Portuguese
- Sales, Upselling & Customer Retention
- Attention to detail
- Business administration
Certification
- CPR/First Aid Trained
- Business Specialist – Valencia College
- Operations Support & Services – Valencia College
Languages
English: Fluent
Spanish: Fluent
Portuguese: Conversational
Timeline
Solar Sales Consultant
Independent Contractor
03.2022 - 12.2023
Sales Representative
AT&T (Adastra Wealth Group Contractor)
02.2021 - 02.2022
Credit Repair Business Owner
Self-Employed
01.2021 - Current
Customer Service Associate
Wawa Inc.
10.2019 - 02.2021
Starbucks Assistant Manager
Starbucks
07.2015 - 10.2018
Associate’s Degree - Business Administration & Management
Valencia College