Summary
Overview
Work History
Skills
Languages
Timeline
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Sophia Brisseau

Haines ,Florida

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Team Kristen Schramme
03.2022 - 02.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Sales Agent

Easy Rest Adjustable Beds
01.2021 - 01.2022
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Political Survey Agent

Contax360 BPO Solutions Formerly Global Gateway Solutions
06.2020 - 12.2020
  • Improved survey strategies for better data collection and communication with respondents.
  • Developed targeted lists of potential survey respondents utilizing voter databases and demographic information.
  • Leveraged strong interpersonal skills during phone interviews, fostering open dialogue with respondents about sensitive topics.
  • Collaborated with team members, sharing insights to streamline survey methods and improve overall results.
  • Monitored evolving political landscapes continuously adapting questioning techniques accordingly.

Customer Service Representative

Liveops
10.2019 - 03.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Service Representative

Arise
01.2019 - 08.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Processed customer service orders promptly to increase customer satisfaction.

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Scheduling

Languages

English
Native language
French
Proficient
C2
Creole
Proficient
C2

Timeline

Customer Service Representative

Team Kristen Schramme
03.2022 - 02.2024

Sales Agent

Easy Rest Adjustable Beds
01.2021 - 01.2022

Political Survey Agent

Contax360 BPO Solutions Formerly Global Gateway Solutions
06.2020 - 12.2020

Customer Service Representative

Liveops
10.2019 - 03.2020

Customer Service Representative

Arise
01.2019 - 08.2019

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Sophia Brisseau