Hi, I’m
Sonsiriee Alvarez
Accountant/Business Administration/Human Resources
Santo Domingo
Summary
Dynamic leader with a proven track record, adept in leveraging administrative skills and Microsoft Office Suite to enhance team efficiency. Excelling in customer service and interpersonal communication, I've successfully driven projects to completion, demonstrating adaptability and a commitment to confidentiality and professionalism.
Overview
26
years of professional experience
1
Language
Work History
Constitutional CourtSanto Domingo, Dominican Republic
Jurisdictional Assistant II
01.2019 - 01.2024
Job overview
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Worked closely with management to provide effective assistance for specific aspects of jurisdictional and administrative operations.
- Safeguarded sensitive information through proper documentation handling and data entry.
- Provided judge's assistance on official missions.
- Worked and assured proper execution of the judge's jurisdictional, administrative and personal agenda.
- Processed the cases received from the Commission and assigned them to the lawyers to work on their opinions for the judge to review them.
- Managed the assignment, distribution of work load, and maintained control of jurisdictional cases.
- Ensured compliance with the instructions/decisions of the judge and the projects of the office with the corresponding area.
- Supervised the lower-level administrative positions of the office.
- Managed the logistics of administrative and jurisdictional events and activities.
- Prepared jurisdictional and administrative reports on the operation of the office, as well as the preparation of weekly reports of the lawyers' performance.
- Elaborated the "Annual Management and Jurisdictional Report".
- Prepared and monitored the POA and PEI of the office, as well as ensured the timely execution of all the activities contemplated on it.
- Assigned individual goals to all the staff base on the nature of the position and monitored compliance.
- Worked all employees' yearly evaluation.
- Complied with the institution's mission, vision, policies and objectives.
Office Of The Comptroller GeneralSanto Domingo, Dominican Republic
Division Supervisor
02.2017 - 01.2019
Job overview
- Coordinated the verification, evaluation and interpretation of the reports resulting from the budget execution of the municipalities and municipal districts, ensuring compliance with current municipal regulations and laws.
- Ensured that the auditors comply with the assigned tasks subject to the code of ethics of the government auditor in accordance with current regulations.
- Prepared and sent reports to the Manager on the evaluations of the budget execution of the different municipalities and municipal district boards.
- Maintained regular communication with the directors of the Internal Audit units of the different municipalities and municipal district boards.
- Participated in the planning and execution of new projects, collaborating in the coordination and monitoring of the same.
- Collaborated with the preparation of the operational plans and annual budget of the area in coordination with the Director.
- Prepared reports on activities carried out.
- Assigned individual goals to all employees based on the nature of their position.
- Responsible off all the employees' yearly evaluation.
- Monitored municipalities and municipal districts performances on SISMAP.
Office Of The Comptroller GeneralSanto Domingo, Dominican Republic
Operations and Logistics Supervisor
05.2015 - 02.2017
Job overview
- Provided face-to-face support when institutions needed assistance when it comes to Contract and Payment procedures related to the new system installed.
- Strengthened and/or supported institutions in continuous improvement plans and actions that support increased quality in the processing of their contract certification requests or approval of payment orders.
- Ensured compliance with visits to government institutions, coordinating the installation of the system/application, provided technical support, created users and assigned roles.
- Elaborated weekly agenda for the trainers to visit all the institutions where the system was installed to provide proper training.
- Prepared weekly and monthly reports on institutions visits, situations encountered and root causes of their solution.
- Prepared an action plan to mitigate potential risks encountered during the trainings and ensured the standardization and implementation of system.
- Guaranteed constant training program on request and proactively responding to the rotation of collaborators in the functions of Originator/Reviewer, as well as in a dynamic of continuous improvement for those institutions where weakness was identified in the internal controls implemented in the operational processes.
- Watched over the quality of the state institutions, monitoring their results and supporting them in the pertinent advice to establish the opportunities for improvement of the impacted processes.
- Managed the plan for the entry of new institutions to the comptroller's circuit.
- Assigned the individual goals to all supervised employees and monitored proper compliance.
- Worked on all employees' yearly evaluation.
- Elaborated the department's POAI and assured proper execution of all the activities contemplated on it.
Office of the Attorney GeneralSanto Domingo
International Cooperation Department Supervisor
06.2013 - 04.2015
Job overview
- Monitored and evaluated international cooperation plans, programs, and projects within the framework of the policies defined by the institution and the Ministry of Public Administration, in coordination with the Department of Formulation, Monitoring, and Evaluation of Plans, Programs, and Projects.
- Managed compliance with the standards, processes, and procedures for requesting, receiving, managing, monitoring, and evaluating International Cooperation.
- Participated in the meetings of the International Cooperation Coordination Boards on behalf of the institution.
- Managed alliances that promote technical and financial support for development programs and projects, ensuring that these agreements and conventions correspond with the guidelines and priorities previously established by the authorities of the institution.
- Worked on institutional agreements that contributed to the improvement of the professional and technical knowledge of the Institution's employees, in line with the best practices deployed by the international community.
- Identified opportunities through donor agencies to satisfy institutional needs.
- Maintained permanent contact with international cooperation agencies that handle issues of interest to the institution.
- Elaborated the department's POAI and make sure proper execution of all the activities reflected on it.
Universidad IberoamericanaSanto Domingo, Dominican Republic
Service Officer Disbursement Finance Department
08.2011 - 06.2013
Job overview
- Coordinated and executed the logistics of delivering funds to foreign students to cover college tuition and personal support.
- Processed and ensured that the student files and database were updated and completed.
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Verified eligibility (selection, semester and cumulative index, academic load) before processing the loans.
- Generated reports on tuition payment applications for the cashier area.
- Requested the corresponding transfers after the applications are reconciled.
- Monitored the movement of checks in the alternative account and elaborated the monthly reports of all the checks cashed and pending to be cashed.
- Offered basic information on obtaining and maintaining federal aid from the United States
- Enhanced students satisfaction by efficiently addressing and resolving service-related issues.
- Developed and maintained strong relationships with the students and all the departments involved in the processes.
- Addressed students complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Universidad IberoamericanaSanto Domingo
Admission Officer
10.2010 - 08.2011
Job overview
- Analyzed enrollment trends and generated reports on key performance indicators related to admissions processes.
- Developed culturally-sensitive marketing materials tailored for various regions, attracting a diverse pool of applicants.
- Managed communication efforts aimed at maintaining consistent contact with prospective students throughout their decision-making process.
- Provided information on the different undergraduate and graduate academic programs defined at UNIBE.
- Enhanced the strengths of the University to interested parties, in order to positively influence their decision.
- Kept records of people interested in UNIBE's undergraduate and graduate academic programs.
- Maintained contact with interested parties in order to obtain a favorable response from them.
- Received the documentation required to register on the undergraduate and graduate academic programs.
- Sent notifications to students, both those admitted and those rejected.
- Entered all the information for each student into the system and assigned an ID number.
- Prepared a report on interested parties and defined follow-up strategies.
- Provided logistical support in academic activities as required by the institution.
Mount Sinai Hospital New York
Supervisor Patient Financial Services
02.2004 - 05.2010
Job overview
- Assigned cases to counselors efficiently and quickly based on the caseload to process Medicaid application in case needed.
- Ensure all counselors entered updated notes into all systems (Eagle/Mede/Ontrac/Onbase).
- Verified all cases were returned or approved by MAP in a timely manner.
- Monitor requests for charity care.
- Reviewed cases referred by vendors (outside agencies).
- Maintained staff absence and tardiness log.
- Responsible for weekly review of counselor work quality and annual evaluations.
- Oversawed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved patients satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Chase BankNew York
Relationship Representative and Customer Service
04.1998 - 05.2002
Job overview
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Complied with all policies and procedures implemented by the bank.
- .Promoted the institution's products and services by giving clients options for different ways to invest their money.
- Maintained a complete record of all active, inactive and potential clients.
- Collaborated with the director in the development and growth of the branch.
Education
Florida International UniversityFlorida
Master of Science from Human Resources Management
12-2016
Florida International UniversityFlorida
MBA from Business Administration
12-2014
Lehman CollegeNew York
Bachelor of Arts from Accounting
06-2002
Taft High SchoolNew York
High School Diploma
06-1992
Skills
Leadership
Administrative duties
Microsoft Office Suite
Teamwork
Data entry and confidentiality
Time management abilities
Interpersonal skills
Multitasking
Effective communication
Professional and mature
Adaptability and flexibility
Customer service
Timeline
Jurisdictional Assistant II
Constitutional Court
01.2019 - 01.2024
Division Supervisor
Office Of The Comptroller General
02.2017 - 01.2019
Operations and Logistics Supervisor
Office Of The Comptroller General
05.2015 - 02.2017
International Cooperation Department Supervisor
Office of the Attorney General
06.2013 - 04.2015
Service Officer Disbursement Finance Department
Universidad Iberoamericana
08.2011 - 06.2013
Admission Officer
Universidad Iberoamericana
10.2010 - 08.2011
Supervisor Patient Financial Services
Mount Sinai Hospital
02.2004 - 05.2010
Relationship Representative and Customer Service
Chase Bank
04.1998 - 05.2002
Florida International University
Master of Science from Human Resources Management
Florida International University
MBA from Business Administration
Lehman College
Bachelor of Arts from Accounting
Taft High School
High School Diploma