Sonja Billingslea
Lizella,USA
Summary
Dynamic and self-motivated professional with exceptional customer service skills and a strong background in goal setting, dedicated to creating positive experiences that drive business success. Proven expertise in efficiently managing front desk operations while maintaining a courteous and welcoming environment. Excellent communication and organizational abilities facilitate seamless handling of guest inquiries and administrative tasks, consistently enhancing customer satisfaction. Recognized for adaptability and teamwork, ensuring smooth operations and fostering positive client interactions in high-traffic settings.
Overview
28
28
years of professional experience
Work History
Front Desk Receptionist
Marriott -Mainsails Management
Macon, USA
04.2025 - Current
- Greet and check in guests, ensuring a welcoming experience.
- Manage reservations and coordinate room assignments efficiently.
- Answer inquiries via phone and email, providing accurate information.
- Process payments and maintain financial accuracy for transactions.
Front Desk Receptionist
Towneplace By Marriott
Macon, USA
11.2017 - 03.2025
- Achieved high guest satisfaction through effective reservation management for upcoming stays.
- Enhanced guest comfort by ensuring provision of necessary amenities.
- Fostered repeat business by prioritizing guest happiness.
- Streamlined guest payment schedule records for accuracy.
- Elevated customer service standards to exceed guest expectations.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Records Specialist
EDCO Health Information Solutions, Inc.
Macon, USA
05.2016 - 06.2017
- Achieved timely processing of documents through effective organization and scanning by patient and document type.
- Enhanced record preparation from multiple hospital areas by systematically sorting by patient name.
- Executed rigorous quality control protocols to safeguard against data errors and ensure integrity of patient information.
- Consistently met daily turnaround objectives for all records and documents.
- Managed patient health records to ensure compliance with HIPAA regulations.
- Implemented electronic medical record systems to enhance data retrieval efficiency.
- Collaborated with healthcare providers to streamline documentation processes.
Supervisor
Chickfila
Macon, USA
03.2015 - 04.2016
- Optimized inventory management and supported efficient ordering processes to boost store performance.
- Aligned labor and costs with sales to aid in enhancing profitability.
- Encouraged professionalism among team members, leading to better guest satisfaction.
- Supervised operational workflows to enhance service delivery and maintain high customer satisfaction levels.
- Monitored and adjusted inventory levels to guarantee product availability and enhance cost efficiency.
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored team members on operational procedures and customer engagement techniques.
Night Auditor/Front Desk Clerk
Springhill Suites Marriott
Macon, USA
11.2013 - 03.2015
- Oversaw guest check-in processes and coordinated room readiness to enhance overall guest experience.
- Monitored guest feedback after check-in to drive satisfaction levels.
- Managed end-of-shift paperwork and inventory orders to optimize resource availability.
- Facilitated high guest satisfaction through personalized service at arrival.
- Supported guest relationships with regular communication of their importance.
- Enhanced property reputation by providing outstanding hospitality.
- Managed nightly financial audits to ensure accuracy in revenue reporting.
- Provided exceptional customer service during late-night hours, addressing guest inquiries and concerns.
Corporate Trainer
O'Charley's
Centerville, USA
03.1998 - 09.2014
- Provided an elevated customer experience to generate a loyal clientèle.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Assisted customers with food selection, inquiries and order customization requests.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Was the opening trainer for all new locations to ensure each new employee is trained and put in the area they would more than likely fit.
- Set up store to be of success by ensuring all employees were knowledgeable of all the different types of foods and beverages.
- Always reminded that the customer is the number one success of store and must always be the number one focus.
Business Owner/General Manager
Avis
Macon, USA
03.2008 - 09.2009
- Processed daily invoices and billed renewed invoices to clients.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Participated in physical inventory counts every time period.
- Politely assisted customers in person and via telephone.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Education
BBA - Business Administration
Capella University
Minneapolis, MNSkills
- Clear communication
- Medical Records
- Filing
- Data Entry
- Billing
- Scheduling
- Administrative support specialist
- Outlook
- Microsoft Office
- Clerical
- Microsoft Word
- Organizational Skills
- Inventory
- Microsoft
- Customer Service Skills
- Management
- Front desk
- Customer service
- Pricing
- Recruiting
- Administrative Experience
- Medical Office Experience
Timeline
Front Desk Receptionist
Marriott -Mainsails Management
04.2025 - Current
Front Desk Receptionist
Towneplace By Marriott
11.2017 - 03.2025
Medical Records Specialist
EDCO Health Information Solutions, Inc.
05.2016 - 06.2017
Supervisor
Chickfila
03.2015 - 04.2016
Night Auditor/Front Desk Clerk
Springhill Suites Marriott
11.2013 - 03.2015
Business Owner/General Manager
Avis
03.2008 - 09.2009
Corporate Trainer
O'Charley's
03.1998 - 09.2014
BBA - Business Administration
Capella University