Smyrno Legros Edouard Lamarre
Santiago De Los Caballeros,Dominican Republic
Summary
To obtain the position with your company where I can apply my twelve plus years of experience in customer satisfaction, my passion for what I do best, planning, and organizing, and my solution-finding and leadership skills. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Phytage Labs
Tallmage, Ohio
2022.03 - 2025.02
- As a Customer Service Representative, I provided support in English, Spanish, and French, assisting customers with orders, shipment tracking, and product guidance. I handled inquiries via email and phone, ensuring efficient issue resolution and high customer satisfaction. Additionally, I collaborated with internal teams to address concerns and deliver accurate solutions.
Customer Service Manager
DuramaxShedsDirect.com
, Indiana
2023.05 - 2025.01
- As a Customer Service Manager at Duramax Sheds Direct, I led a team, ensuring efficient issue resolution and high customer satisfaction. I developed policies, trained staff, and handled escalations while streamlining communication across departments. Additionally, I managed CRM systems, analyzed feedback for improvements, and collaborated with sales and logistics to optimize order fulfillment.
Account Manager
Jostens/Sewn Products Inc
, Santiago De Los Caballeros
2019.12 - 2020.12
- As an Account Manager at Jostens, I managed sales reps' accounts, processed orders, and ensured timely letter jacket deliveries. I maintained database accuracy, coordinated with production teams, and provided order updates while resolving issues. My role required strong organization, attention to detail, and effective communication.
Supervisor(Team Lead)
Western Union/Data Vimenca
, Santiago De Los Caballeros
2018.09 - 2019.10
- As a Supervisor (Team Lead), I managed a multilingual customer service team, we handled regions like the U.S., Canada, Mexico, and Haiti, ensuring efficient money transfer support via email, phone, and chat. I provided training, monitored performance, handled escalations, and collaborated with other departments to improve operations.
CSR/Backup Supervisor
Data Vimenca/First Data
, Santiago De Los Caballeros
2016.11 - 2018.10
- I started as a Customer Service Representative, advancing to Floor Walker and Backup Supervisor. I assisted my team in meeting KPIs, provided guidance, and supported customers with business bank statements and general inquiries. I also trained new team members, handled escalations, and collaborated with supervisors to improve team performance and service standards.
CSR/Back Office Administrator
Synergies Strategic Services
, Santiago De Los Caballeros
2012.04 - 2015.06
Education
Secondary -
Penn Foster High School
01.2009
Some College (No Degree) - Graphic Designing
Penn Foster University
Primary -
Vision Nouvelle, N.A.S (New American School)
Skills
- Complaint resolution
- Professional telephone demeanor
- Conflict mediation
- Quality assurance controls
- Email management
- Administrative support
- CRM software
- Team collaboration
- Multitasking and organization
- Customer satisfaction measurement
- Call center procedures
References
- Starling Molina (829) 377-0329
- Teresa Miguelina Ventura Martinez (809) 863-7421
- Jonathan Sousa (765) 278-4088
- Eddy Ozoria, (809) 919-4205
- Pablo Morel, (849) 806-7709
Languages
Haitian Creole
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
French
Proficient (C2)
C2
Timeline
Customer Service Manager
DuramaxShedsDirect.com
2023.05 - 2025.01
Customer Service Representative
Phytage Labs
2022.03 - 2025.02
Account Manager
Jostens/Sewn Products Inc
2019.12 - 2020.12
Supervisor(Team Lead)
Western Union/Data Vimenca
2018.09 - 2019.10
CSR/Backup Supervisor
Data Vimenca/First Data
2016.11 - 2018.10
CSR/Back Office Administrator
Synergies Strategic Services
2012.04 - 2015.06
Secondary -
Penn Foster High School
Some College (No Degree) - Graphic Designing
Penn Foster University
Primary -
Vision Nouvelle, N.A.S (New American School)