Summary
Overview
Work History
Education
Skills
Timeline
Generic
Smeilyn M. Sarita

Smeilyn M. Sarita

Santiago

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Support Services Group
Santiago
09.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

GBS
Santiago
12.2022 - 08.2024
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

English Immersion Program -

CJC de La Salle
Santiago, DR
12.2022

High School -

Ulises Francisco Espaillat
Santiago, DR
06.2019

Skills

  • Creative problem solving
  • Complaint resolution
  • Money handling abilities
  • Shipping procedures understanding
  • Stress management
  • Verbal and written communication

Timeline

Customer Service Representative

Support Services Group
09.2024 - Current

Customer Service Representative

GBS
12.2022 - 08.2024

English Immersion Program -

CJC de La Salle

High School -

Ulises Francisco Espaillat
Smeilyn M. Sarita