Slainer Quezada Ruiz
Santo Domingo,32
Summary
Detail-oriented and adaptable professional with experience in customer service, healthcare support, and administrative coordination. Skilled in communication, problem-solving, and handling sensitive information with professionalism and empathy. Proficient in medical terminology and committed to delivering efficient service and positive client experiences.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Patient Service Representative
Trueshore
Santo Domingo, Santo Domingo
07.2025 - 12.2025
- Coordinated appointment scheduling and addressed healthcare needs to enhance patient experience.
- Responded to incoming calls professionally to ensure effective communication with patients.
- Resolved patient inquiries with empathy and professionalism to improve satisfaction and trust.
- Provided accurate information regarding services, procedures, and insurance coverage.
- Educated patients on treatment plans and follow-up procedures.
- Adhered to HIPAA regulations when handling confidential patient information.
Patient’s coordinator
Mrs G services
New York , NY
10.2024 - 05.2025
- Coordinated patient scheduling and appointments, ensuring optimal allocation of healthcare resources.
- Assisted patients with insurance verification and benefit explanations to streamline access to care.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Managed patient records and maintained confidentiality in handling sensitive information.
- Ensured all paperwork related to patient care was completed accurately and timely.
- Collected and documented patient data on health conditions, hospitalizations, and lifestyle patterns to support informed clinical decisions.
Retention Customer Service Representative
Advensus
Santo Domingo, Santo Domingo
03.2024 - 06.2024
- Resolved customer complaints promptly, enhancing customer satisfaction and loyalty.
- Resolved customer complaints using effective communication and problem-solving skills, leading to improved customer retention.
- Maintained accurate records of customer interactions and transactions, supporting efficient case resolution and follow-up.
- Communicated current deals and promotions to customers during interactions.
Technical Support Representative
Teleperformance
Santo Domingo, Santo Domingo
10.2023 - 02.2024
- Resolved technical issues with software and hardware, enhancing user experience.
- Assisted customers via phone and chat support, ensuring timely resolution of inquiries.
- Documented customer interactions and solutions in ticketing system to improve knowledge base.
Education
Bachelor’s Degree in Rehabilitation - Physical Therapy
Universidad Católica Santo Domingo
Santo Domingo, DN 01.2022 - 02.2026
Centro Educativo Otilia Pelaez
Santo Domingo, Santo Domingo Skills
- Communication skills
- Problem solving
- Appointment scheduling
- Confidentiality & Data Handling
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
Patient Service Representative
Trueshore
07.2025 - 12.2025
Patient’s coordinator
Mrs G services
10.2024 - 05.2025
Retention Customer Service Representative
Advensus
03.2024 - 06.2024
Technical Support Representative
Teleperformance
10.2023 - 02.2024
Bachelor’s Degree in Rehabilitation - Physical Therapy
Universidad Católica Santo Domingo
01.2022 - 02.2026
Centro Educativo Otilia Pelaez