Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SKY BAEZ

Constanza,23

Summary

Adept at workflow optimization and maintaining high levels of customer satisfaction, I significantly enhanced productivity at Upwork.com by streamlining electronic filing systems and improving client-executive communications. My ability to multitask and my keen attention to detail have been pivotal in my success, fostering strong relationships and driving results in fast-paced environments.

Overview

2025
2025
years of professional experience
4
4
years of post-secondary education

Work History

Virtual Personal Administrative Assistant

Upwork.com
  • Demonstrated adaptability in supporting multiple executives simultaneously, prioritizing tasks to meet individual needs effectively.
  • Provided reliable assistance during high-pressure periods or staff absences, demonstrating flexibility in adapting to changing circumstances.
  • Increased productivity by organizing and maintaining electronic filing systems for easy access to important documents.
  • Streamlined communication between executives and clients through professional correspondence and timely responses.

Travel Agency Manager

FLYING SKY
08.2017 - Current
  • Developed strong relationships with vendors for better travel deals and more options for clients.
  • Handled customer complaints promptly and professionally, resolving issues to maintain client satisfaction.
  • Established partnerships with local businesses to create unique travel packages tailored to client preferences.
  • Expanded the agency's client base by targeting niche markets and offering specialized services to meet their unique travel needs.

ADMINISTRATIVE ASSISTANT TO IMMIGRATION ATTORNEY

CLAUDIA VICTOR
02.2018 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

UNPHU
DOMINICAN REPUBLIC
01.2013 - 06.2016

UDEMY
02.2024 - 05.2024

Skills

Document Preparation

File Management

Workflow Optimization

Meeting Scheduling

Calendar Management

Travel Arrangements

Expense Reporting

Online Marketing

Spreadsheet Management

Social Media Updating

Database Maintenance

Travel Planning

Multitasking and Time Management

Teamwork and Collaboration

Fast Learner

Customer Service

Problem-Solving

Attention to Detail

Time Management

Team Collaboration

Organizational Skills

Languages

Spanish
Native language
English
Beginner
A1

Timeline

UDEMY
02.2024 - 05.2024

ADMINISTRATIVE ASSISTANT TO IMMIGRATION ATTORNEY

CLAUDIA VICTOR
02.2018 - 04.2022

Travel Agency Manager

FLYING SKY
08.2017 - Current

UNPHU
01.2013 - 06.2016

Virtual Personal Administrative Assistant

Upwork.com

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