Sinencio Ozuna
Santo Domingo
Summary
Dynamic individual with hands-on experience in Health insurance, Tech Support, English Tutorship, Spanish and English Interpretation, including medical terminology. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
07.2016 - 09.2017
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Identified and resolved discrepancies and errors in customer accounts.
- Provided excellent customer care by responding to requests, assisting with customers' health insurance accounts and selection of convenient providers.
- Trained new personnel regarding company operations, policies and services.
Technical Support Representative
Alorica DR
09.2017 - 02.2018
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Assist customers with user's manuals and understanding their appliances.
- Managed troubleshooting documentation and analyzed customer's inconvenience to developed easy-to-follow steps in other to get the best resolution and ensured customer's satisfaction.
English Teacher
Universidad APEC
02.2018 - 06.2023
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Planned dynamic lessons to increase student comprehension of books, grammar and vocabulary concepts.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
- Prepared and implemented lesson plans covering required course topics.
- Prepared comprehensive English curriculum for multiple classes.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Designed and implemented assessments to measure student progress in English language learning.
- Supported students in development of skills and strategies to become independent and successful learners.
Spanish Interpreter
Cyracom International
08.2023 - Current
- Provide cultural input to speakers to help parties who do not speak similar languages communicate with and understand one another.
- Assist with medical interpretation, being the connection between health providers and patients
- Facilitate communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provide national emergency response system 9-1-1 active interpretation to ensure quick emergency response.
- Maintain message content, tone, and emotion as closely as possible.
- Assist foreign language-speaking clients with inquiries.
- Interpret conversations simultaneously to help both parties conduct business, handle medical needs and manage personal concerns.
Education
High School Diploma -
Santo Domingo D.N06.2013
Skills
Adaptability
Leadership
Teamwork
Communication Skills
Critical thinking and problem solving
Time Management
Familiar with basic programming tools
Teaching
Certification
- Microsoft Office - Infotep - 2013
- English Inmersion Program, Ministerio de Educación Superior, Ciencia y Tecnología - MESCyT. - 2016
- Recognition for completing the Methodology Course - 2019
- Successfully completed certification in pedagogical education. - 2019
Languages
Spanish
Native language
Spanish
Proficient
C2
English
Advanced
C1
Timeline
Spanish Interpreter
Cyracom International
08.2023 - Current
English Teacher
Universidad APEC
02.2018 - 06.2023
Technical Support Representative
Alorica DR
09.2017 - 02.2018
Customer Service Representative
Teleperformance
07.2016 - 09.2017
High School Diploma -
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance