Summary
Overview
Work History
Education
Skills
Timeline
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Sheyla Thomas

Brooklyn,USA

Summary

As a Patient Care Coordinator with over 10 years of experience in Healthcare, I am dedicated to providing compassionate care and expertise throughout the entire patient care process.

My skills include coordinating appointments and surgical schedules, ensuring a seamless and caring patient experience, managing patient records, verifying insurance details, and delivering excellent customer service.

Overview

15
15
years of professional experience

Work History

Patient Care Coordinator/Office Manager

Khuthaila Plastic Surgery, PC
New York, NY
09.2018 - Current
  • Schedule patient appointments, surgeries, and diagnostic tests.
  • Maintain and update patient records, including medical histories, insurance information, and contact details, ensuring accuracy and compliance with relevant regulations.
  • Maintain patient confidentiality when handling medical records and personal information.
  • Maintain all office and surgical supplies.
  • Monitored patient progress and updated care plans accordingly.
  • Collaborate with teams in order to provide comprehensive, patient-centered care.
  • Facilitate coordination between the primary care physician and specialists to ensure continuity of care.

Patient Service Coordinator

Science & Beauty, Yael Halaas, MD
New York, NY
04.2013 - 03.2018
  • Collaborated with the doctor and staff to optimize schedules and ensure patient flow within practice.
  • Maintained inventory for office supplies.
  • Addressed and resolved any patient concerns or complaints promptly and professionally, escalating issues to higher management when necessary.
  • Served as a patient advocate by helping individuals understand their treatment options and discussed available resources.


DME Intake Specialist

Garden Court Health Supplies
09.2010 - 04.2013
  • Maintained electronic health records (EHR) in compliance with privacy regulations, and ensured the accuracy of patient records.
  • Accurately collected and updated patient information, including insurance details, medical history, and personal data.
  • Obtained pre-certification and pre-authorization, work orders, and recurring orders for: Incontinent Supplies, Wound Care, Diabetic, Colostomy and Urological Supplies

Education

Associates Degree - Medical Assisting

ASA Institute
Brooklyn
01.2004

Skills

  • Excellent communication, interpersonal, and organizational skills
  • Strong attention to detail
  • Ability to work independently and as part of a team
  • Time management and multitasking
  • Problem-solving and critical thinking
  • Data entry: Microsoft Word, Excel, and PowerPoint
  • Bilingual – Spanish and English

Timeline

Patient Care Coordinator/Office Manager

Khuthaila Plastic Surgery, PC
09.2018 - Current

Patient Service Coordinator

Science & Beauty, Yael Halaas, MD
04.2013 - 03.2018

DME Intake Specialist

Garden Court Health Supplies
09.2010 - 04.2013

Associates Degree - Medical Assisting

ASA Institute
Sheyla Thomas