Sheyla Thomas
Brooklyn,USA
Summary
As a Patient Care Coordinator with over 10 years of experience in Healthcare, I am dedicated to providing compassionate care and expertise throughout the entire patient care process.
My skills include coordinating appointments and surgical schedules, ensuring a seamless and caring patient experience, managing patient records, verifying insurance details, and delivering excellent customer service.
Overview
15
15
years of professional experience
Work History
Patient Care Coordinator/Office Manager
Khuthaila Plastic Surgery, PC
New York, NY
09.2018 - Current
- Schedule patient appointments, surgeries, and diagnostic tests.
- Maintain and update patient records, including medical histories, insurance information, and contact details, ensuring accuracy and compliance with relevant regulations.
- Maintain patient confidentiality when handling medical records and personal information.
- Maintain all office and surgical supplies.
- Monitored patient progress and updated care plans accordingly.
- Collaborate with teams in order to provide comprehensive, patient-centered care.
- Facilitate coordination between the primary care physician and specialists to ensure continuity of care.
Patient Service Coordinator
Science & Beauty, Yael Halaas, MD
New York, NY
04.2013 - 03.2018
- Collaborated with the doctor and staff to optimize schedules and ensure patient flow within practice.
- Maintained inventory for office supplies.
- Addressed and resolved any patient concerns or complaints promptly and professionally, escalating issues to higher management when necessary.
- Served as a patient advocate by helping individuals understand their treatment options and discussed available resources.
DME Intake Specialist
Garden Court Health Supplies
09.2010 - 04.2013
- Maintained electronic health records (EHR) in compliance with privacy regulations, and ensured the accuracy of patient records.
- Accurately collected and updated patient information, including insurance details, medical history, and personal data.
- Obtained pre-certification and pre-authorization, work orders, and recurring orders for: Incontinent Supplies, Wound Care, Diabetic, Colostomy and Urological Supplies
Education
Associates Degree - Medical Assisting
ASA Institute
Brooklyn01.2004
Skills
- Excellent communication, interpersonal, and organizational skills
- Strong attention to detail
- Ability to work independently and as part of a team
- Time management and multitasking
- Problem-solving and critical thinking
- Data entry: Microsoft Word, Excel, and PowerPoint
- Bilingual – Spanish and English
Timeline
Patient Care Coordinator/Office Manager
Khuthaila Plastic Surgery, PC
09.2018 - Current
Patient Service Coordinator
Science & Beauty, Yael Halaas, MD
04.2013 - 03.2018
DME Intake Specialist
Garden Court Health Supplies
09.2010 - 04.2013
Associates Degree - Medical Assisting
ASA Institute
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