Sheyla Cabrera Pichardo
Santiago De Los Caballeros, Dominican Republic
Summary
Dedicated professional with extensive experience in project management and customer service. Proven ability to enhance client satisfaction while effectively leading cross-functional teams to achieve project goals. Strong problem-solving skills and a results-driven approach, with a track record of delivering projects on time and within budget. Excellent communication and interpersonal skills, adept at building relationships and fostering collaboration. Committed to continuous improvement and delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Sales Coordinator
Forward Financing (Building Aney Munoz II)
Santiago, Dominican Republic
05.2024 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Supported sales team members in achieving individual goals and targets.
- Built relationships with customers and community to establish long-term business growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Account Operations (Project Manager)
Oxygen Development (Caribbean Industrial Park)
Santiago, Dominican Republic
06.2022 - 04.2024
- Coordinated logistics for large-scale operations projects, ensuring timely procurement of resources and smooth transitions between phases.
- Improved customer satisfaction by addressing concerns promptly and implementing feedback-driven improvements.
- Streamlined operational processes by identifying inefficiencies and implementing effective solutions.
- Enhanced communication between departments to facilitate seamless project handovers and minimize delays.
- Organized regular stakeholder meetings to provide status updates and solicit feedback on ongoing projects actively managed by the team.
- Conducted comprehensive risk assessments to proactively address potential issues before they escalated.
- Oversaw change requests during the course of a project lifecycle while ensuring minimal disruption to timelines or deliverables.
- Created customized reporting tools for stakeholders to track key performance indicators effectively.
- Mentored junior team members, providing guidance on best practices in operations management and professional development opportunities.
- Reduced project completion times with thorough planning and efficient resource allocation.
- Developed detailed project plans, setting clear objectives and milestones for successful execution.
- Monitored project progress closely, adjusting strategies as needed to ensure all objectives were met within deadlines.
- Collaborated with upper management on strategic initiatives, aligning operations projects with overall business goals.
Account Manager
Oxygen Development (Caribbean Industrial Park)
Santiago, Dominican Republic
04.2016 - 06.2022
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Established long-term customer relationships to enhance client loyalty and satisfaction.
Customer Service
CCD (Contact Center Dominicana)
Santiago, Dominican Republic
12.2014 - 03.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Conducted thorough research to resolve complex client issues, exceeding expectations for problem-solving capabilities.
- Offered additional resources or referrals to customers as needed, demonstrating commitment to their satisfaction beyond the initial interaction.
- Assisted in training new hires, sharing best practices for exceptional customer service delivery.
- Balanced competing priorities effectively while consistently meeting deadlines in a fast-paced work environment.
Education
Graphic Design -
TEP (Centro de Tecnologia y Educacion Permanente)
06.2020
Secondary Highschool -
Instituto Politécnico Femenino Nuestra Señora de las Mercedes
06.2012
Skills
- Goals and performance
- Sales Reporting
- Sales strategy development
- Analytical Thinking
- Goal-oriented mindset
- Recordkeeping
- Sales expertise
- Customer Service
- Customer Relations
- Relationship Building
- Scheduling and Planning
- Project planning and development
- Project tracking
- Advanced problem solving
- Project Management
- Conflict Management
Languages
Spanish
Native language
English
Proficient
C2
Civilstate
Single
References
- Lissette Rosa, 561-908-4460
- Kateryne De La Rosa, 561-679-1136
- Gabriel Infante, 809-757-7198
Personal Information
- ID Number: 402-2408899-3
- Date of Birth: 10/26/94
Timeline
Sales Coordinator
Forward Financing (Building Aney Munoz II)
05.2024 - Current
Account Operations (Project Manager)
Oxygen Development (Caribbean Industrial Park)
06.2022 - 04.2024
Account Manager
Oxygen Development (Caribbean Industrial Park)
04.2016 - 06.2022
Customer Service
CCD (Contact Center Dominicana)
12.2014 - 03.2016
Secondary Highschool -
Instituto Politécnico Femenino Nuestra Señora de las Mercedes
Graphic Design -
TEP (Centro de Tecnologia y Educacion Permanente)