Sherry Bond
Atlanta,GA
Summary
Proactive professional with over 10 years of experience and proven knowledge of conflict resolution, driving sales, developing talent. Skilled in problem solving and customer service.
Overview
15
15
years of professional experience
Work History
Cook Manager
HoneyJoe Cafe'
Tucker, GA
12.2022 - 06.2024
- Enhanced kitchen efficiency by streamlining prep processes and optimizing ingredient usage
- Reduced food waste by implementing proper portion control techniques and monitoring inventory levels
- Uphold strict food safety guidelines to minimize the risk of contamination or illness resulting from improper handling practices
- Trained new hires on kitchen procedures, safety protocols, and recipe execution to maintain consistency in service quality
- Maintained a high standard of cleanliness, ensuring a safe and sanitary work environment for staff and customers
General Manager
Lady Foot Locker
Lenox Mall
09.2019 - 08.2022
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
Store Manager
Lady Foot Locker
Lithonia, GA
08.2016 - 09.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Approved regular payroll submissions for employees
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Executing hiring, training and mentoring new staff members
Store Manager
Lady Foot Locker
Kennesaw, GA
09.2013 - 08.2016
- Coaching and motivating the team to inspire top performance and exceptional customer service experience
- Executing standards in recruiting, training, hiring, guest services, visual merchandising and store operations
- Ensure visual directives and standards are maintained
- Execute plans to drive key performance indicators to maximize profitability
- Act as a partner between customers, sales associates, store leadership, and corporate business partners
- Drive sales
- Passionate for teaching associates product knowledge and learning how to apply their learnings to the customer experience
- Conduct daily operations, including opening and closing procedures, cash handling
- Enhance brand loyalty by empowering team to create a natural and personal experience for customers
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Resolved customer complaints in a timely manner
- Recruited, trained, and supervised new employees
Sales Associate, Sales Lead, Assistant Manager
Foot Locker
Decatur, GA
11.2009 - 09.2013
- Trained and develop a subordinate staff members in daily operations and procedures
- Prepared reports and team performance for senior management reviews
- Evaluated competitors' services and products to develop innovative solutions for customers
- Supported hiring and selection of new staff members
- Built relationships with customers to increase customer loyalty and satisfaction levels
- Drives sales by asking open-ended question to build a relationship with customers
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability
Education
High School Diploma -
Redan High School
Stone Mountain, GA05.2010
Skills
- Team building and interpersonal skills
- Communication
- Leadership
- Collaboration
- Efficient multi-tasker
- Training
- Coaching
- POS Systems
- Customer Service Management
- Retail Management
- Strategic planning
Websites
Timeline
Cook Manager
HoneyJoe Cafe'
12.2022 - 06.2024
General Manager
Lady Foot Locker
09.2019 - 08.2022
Store Manager
Lady Foot Locker
08.2016 - 09.2019
Store Manager
Lady Foot Locker
09.2013 - 08.2016
Sales Associate, Sales Lead, Assistant Manager
Foot Locker
11.2009 - 09.2013
High School Diploma -
Redan High School
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