Sheiry Pelliccia

Provided comprehensive assistance to policyholders by explaining health insurance coverages, benefits, and deductibles. Guided members in selecting in-network doctors, hospitals, and medical facilities, and delivered accurate information on medical procedures and billing. Handled inquiries with professionalism while ensuring strict compliance with HIPAA regulations, company policies, and confidentiality standards.

Scheduled diagnostic imaging appointments for patients, ensuring accuracy in modality, preparation requirements, and physician referrals. Verified patient demographics and insurance eligibility, provided clear instructions for procedures, and coordinated with medical staff to optimize scheduling flow.

Specialized in interpreting psychological sessions (75%) and medical consultations (25%), ensuring accurate and empathetic communication between patients and providers. Supported mental health evaluations, therapy sessions, and clinical discussions while maintaining confidentiality and cultural sensitivity. Facilitated patient understanding of diagnoses, treatments, and care plans, while ensuring trust and clarity in sensitive environments.

Provided interpretation services via video and phone calls, covering emergency situations, routine consultations, and scheduled medical appointments. Ensured accuracy in real-time communication between patients and healthcare professionals across various specialties. Delivered clear, professional, and confidential support while adapting quickly to urgent, diverse medical scenarios.

Managed subscription accounts by assisting customers with billing, delivery, and digital access inquiries. Specialized in retention efforts, addressing concerns and presenting tailored solutions to reduce cancellations and maintain loyalty. Handled escalated calls with professionalism, identified customer needs, and promoted subscription options that enhanced overall satisfaction and engagement with the brand.

Provided assistance to customers regarding product information, store services, and purchases. Resolved inquiries and issues efficiently, ensuring a positive shopping experience. Supported team operations by processing returns, handling orders, and offering guidance on home improvement solutions, maintaining professionalism and customer satisfaction at all times.

Provided technical support specifically for cable services, troubleshooting signal issues, equipment malfunctions, and connectivity problems. Guided customers through step-by-step solutions, ensured proper setup, and resolved service disruptions efficiently. Delivered clear communication and professional assistance to maintain customer satisfaction.

Monitored user-generated content including conversations, images, videos, audio, and user-created games to ensure compliance with community guidelines and platform safety standards. Identified and addressed inappropriate content, maintaining a safe and positive environment. Collaborated with the moderation team to support consistent enforcement of rules and protect the user experience.

Contacted 200 business and homeowners daily to identify and qualify leads interested in selling their property or business. Built and maintained strong relationships with potential clients, reviewed agreements and contracts, and attended meetings to support transactions. Assisted Eric with personal and business tasks, ensuring organization, efficiency, and effective communication across all responsibilities.

Assisted clients with debt management solutions, providing guidance on repayment plans, account options, and financial resources. Handled inbound and outbound calls to assess client needs, explain services, and resolve inquiries. Maintained clear and professional communication while supporting clients in making informed financial decisions and improving their credit situations.

Conducted high-volume cold calls to single-family homeowners to schedule service appointments for technicians. Promoted preventative maintenance safety inspections of furnaces, as well as complete cleaning of duct systems and dryer vents. Consistently met and exceeded appointment goals while earning commissions for each confirmed booking.