Sheiry Pelliccia

As a Spanish Interpreter, I provided clear and accurate verbal translation services between Spanish and English for various sectors, including healthcare, legal, and customer service. I facilitated communication between non-English speaking clients and professionals, ensuring that all messages were conveyed with cultural sensitivity and precision. My role required active listening, attention to detail, and the ability to translate complex information in real-time while maintaining confidentiality and professionalism.

As a DebtUSA Customer Care Specialist, I was responsible for guiding customers through the process of understanding how DebtUSA works, explaining its benefits, interest rates, and payment structures. I provided clear and detailed information to help clients make informed decisions. In addition to customer education, I processed and scheduled debt payments, ensuring that all transactions were completed accurately and on time. I was also responsible for maintaining and updating documentation related to client accounts, ensuring all records were properly filed and compliant with company policies.

As a Retention Specialist at The New York Times, I engaged with customers who were looking to cancel their subscriptions. My primary responsibility was to present a variety of offers and promotions designed to retain customers, including discounted rates, extended trials, or tailored subscription packages. I effectively communicated the value of continuing their subscription, highlighting key benefits, and exclusive content that would enhance their experience. Additionally, I handled customer concerns, provided solutions to resolve issues, and documented all interactions, ensuring a seamless process for both customers and the company.

As a Content Moderator for Roblox, I was responsible for ensuring a safe and positive environment for users by moderating various types of content, including chats, images, audio, videos, and game creations. I reviewed user submissions and interactions to identify and remove inappropriate or harmful content in accordance with company policies and guidelines. My role also involved working closely with the community to address concerns and maintain a friendly gaming experience. I ensured that content met safety standards, while upholding Roblox’s commitment to fostering creativity and respect within the platform.

As an Appointment Scheduler at SimonMed Imaging Center, I managed patient appointments for imaging services, ensuring an efficient scheduling process. I coordinated with patients to confirm their availability, explained procedures, and provided clear instructions for preparation. I worked closely with medical staff to prioritize urgent cases and ensure proper resource allocation. Additionally, I handled patient inquiries, verified insurance information, and updated appointment records in the system, all while maintaining a high level of customer service and attention to detail.

As a Customer Service Representative for a health insurance company, I assisted clients with inquiries regarding their coverage, benefits, and claims. I explained insurance policies, helped clients understand their options, and guided them through the process of selecting the right plan for their needs. I also handled billing issues, processed claims, and ensured timely resolution of any concerns. My role required a strong understanding of health insurance policies, exceptional communication skills, and a service-oriented approach to ensure customer satisfaction and maintain positive relationships.