Sheila Berroa
Santo Domingo, D.N.
Overview
7
7
years of professional experience
Work History
General Manager
Planet Fitness
Ottawa, ON, ON
09.2022 - Current
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented campaigns and promotions to help with developing goods and services.
Store Manager
Journey's
Ottawa, ON
11.2021 - 09.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
Full Time Brand Ambassador
Polo Ralph Lauren
Ottawa, ON
08.2021 - Current
- Promoted positive company image through superior customer service experiences. Maintained consistent visual merchandising standards to highlight product features, attract customers and boost sales.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Created positive and rewarding client experiences through warm and friendly customer interactions.
- Replenished product stock to maintain appropriate levels and meet expected sales demands.
- Processed purchases using POS systems to complete cash and credit card transactions.
- Collaborated with customer service team members to assist with product information and provide outstanding service.
- Monitored sales activity and assessed customer satisfaction with purchases.
- Delivered $2,000 daily in individual sales by maximizing selling opportunities.
Sales Associate- Part Time
Polo Ralph Lauren
Ottawa, ON
07.2019 - 08.2021
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Met merchandise processing standards and maintained organized and accessible work area.
- Coordinated activities with other departments to ensure quality customer service.
- Helped average of 50 customers per day by responding to inquiries and locating products.
- Surpassed daily sales goals 20% by cross-selling merchandise.
Sales Associate- Part Time
Banana Republic
Ottawa, ON
08.2018 - 06.2020
- Sold various products by explaining unique features and educating customers on proper application.
- Built and maintained relationships with peers and upper management to drive team success.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Offered product and service consultations and employed upselling techniques.
- Met merchandise processing standards and maintained organized and accessible work area.
- Processed orders through company system and coordinated product deliveries.
- Worked with fellow sales team members to achieve group targets.
Education
Business Management And Entrepreneurship - Business
Algonquin College
04.2020
Certificate - Classic Eyelash Extension
LH Beauty Salon
Ottawa, ON09.2021
Skills
- Supervision
- Basic math
- Working collaboratively
- People skills
- Friendly, positive attitude
- Microsoft Office
- Relationship management
- Communication skills
- Revenue generation
- Sales Strategies
- Documentation and Reporting
- Customer Service
- Multitasking and Organization
- Payroll Management
- Inventory Management
- Recruiting and Hiring
- Employee Supervision and Motivation
- Recruitment and Hiring
- Training Management
- Shift Scheduling
- Sales Team Development
- Staff Scheduling
- Decision Making
- Hiring and Onboarding
- Program Optimization
- Resource Allocation
- Human Resources Oversight
- Assignment Delegation
- Problem Anticipation and Resolution
- Budget Control
Languages
- Spanish
- English
Timeline
General Manager
Planet Fitness
09.2022 - Current
Store Manager
Journey's
11.2021 - 09.2022
Full Time Brand Ambassador
Polo Ralph Lauren
08.2021 - Current
Sales Associate- Part Time
Polo Ralph Lauren
07.2019 - 08.2021
Sales Associate- Part Time
Banana Republic
08.2018 - 06.2020
Business Management And Entrepreneurship - Business
Algonquin College
Certificate - Classic Eyelash Extension
LH Beauty Salon
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