Shaylee Maw
Phoenix,AZ
Summary
Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.
Overview
12
12
years of professional experience
Work History
BDC Representative
Courtesy Chevrolet-pontiac
Phoenix, Arizona
10.2023 - 09.2024
- Greeted customers and provided excellent customer service.
- Assisted customers with inquiries, product selection, ordering, and scheduling appointments.
- Processed incoming calls, emails, and web chat requests promptly and professionally.
- Scheduled follow-up appointments for customers when necessary.
- Developed strong working relationships with internal departments to ensure customer satisfaction.
- Followed up with customers after the sale to ensure their satisfaction with the product or service purchased.
- Ensured compliance with company standards related to BDC operations procedures and processes.
- Tracked daily performance metrics including number of calls handled per hour, day, week, month.
Patient Advisor
Jars Cannabis
New River, AZ
07.2022 - 10.2023
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Educated customers on effects, medical benefits and overall experience of using cannabis products.
- Created positive and healthy customer interactions to align with company core values.
- Handled large volume of cash with high accuracy and security each day.
- Recommended merchandise to customers based on needs and preferences.
- Described merchandise and explained use, operation and care.
Collections Specialist
Aztec Financial
Murray, Utah
09.2017 - 08.2018
- Rescued accounts receivable delinquency with good customer relations skills and expert knowledge of available payment options
- Resolved client billing problems, collecting direct payments and setting up payment plans
- Investigated and resolved balances using proactive communication with external and internal customers
- Contacted Customers to collect outstanding payments via one-time or negotiated installment methods
- Provided exceptional customer service on all calls while maintaining a calm and professional demeanor in challenging circumstances
- Applied training and persuasive communication strategies to overcome objections
- Made long-lasting impact on issues impacting recurrent account delinquency by giving management regular feedback on front-line collections trends.
Senior Collector
Exeter Finance Corp
Clearfield, Utah
09.2014 - 03.2017
- Identified outstanding debts in need of collection actions by keeping track of assigned accounts
- Assisted consumers with finding funds and identifying appropriate vehicles of payment
- Demanded balance in full plus fees on first call and secured at least partial payment with 85% of initial contacts
- Maintained complete compliance with federal, state, and local laws governing collection practices
Customer Service Representative
Black Turtle Services
Layton, UT
09.2012 - 08.2014
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
High School Diploma -
Mountain High School
Kaysville, UT06.2010
Skills
- Helpful and Service-Oriented
- Building Rapport and Credibility
- Resolving Problems
- Negotiation and Resolution
- Customer Locating
- Debt Repayment Negotiation
- Payment Scheduling
- Conflict Resolution
- Policy and Procedure Adherence
- Teamwork and Collaboration
- POS System Operation
- Upselling Techniques
- Exceeding Customer Expectations
- Loss Prevention
- Product Knowledge
- Attention to Detail
Timeline
BDC Representative
Courtesy Chevrolet-pontiac
10.2023 - 09.2024
Patient Advisor
Jars Cannabis
07.2022 - 10.2023
Collections Specialist
Aztec Financial
09.2017 - 08.2018
Senior Collector
Exeter Finance Corp
09.2014 - 03.2017
Customer Service Representative
Black Turtle Services
09.2012 - 08.2014
High School Diploma -
Mountain High School
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