Shatierra Rosa
White Plains,NY
Summary
Motivated manager and problem-solver with a talent for team building, leadership, and motivation. Demonstrates excellent customer relations aptitude and possesses strong relationship-building skills to foster positive connections. Utilizes independent decision-making skills and sound judgment to positively impact company success. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance within the organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Forever 21
White Plains, NY
12.2018 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Area Sales Manager
Saks Fifth Avenue
White Plains, NY
12.2016 - 08.2018
- Established strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Built lasting relationships with clients through outstanding customer service interactions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
Human Resources Assistant
Nordstrom
White Plains, NY
05.2016 - 12.2016
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Responded to employee inquiries regarding benefits and other HR topics.
Department Manager
Nordstorm
White Plains, NY
08.2008 - 05.2016
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
Education
Bachelor Of Applied Science - Business Management
Monroe College
The Bronx, NYAssociate Of Arts And Sciences - Business Administration And Management
Monroe College
The Bronx, NYSkills
Leadership
Communication Skills
Time Management
Operational Efficiency
Interpersonal Skills
Multimillion-Dollar P&L Management
Certification
- Certified Teaching Assistant , NYSED - Oct 2016
- Early Childhood Teacher, WCC - July 2016
Timeline
General Manager
Forever 21
12.2018 - 05.2023
Area Sales Manager
Saks Fifth Avenue
12.2016 - 08.2018
Human Resources Assistant
Nordstrom
05.2016 - 12.2016
Department Manager
Nordstorm
08.2008 - 05.2016
Bachelor Of Applied Science - Business Management
Monroe College
Associate Of Arts And Sciences - Business Administration And Management
Monroe College