Sharyn Gaiter
San Antonio
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Southwest Airlines
07.2005 - 09.2021
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Resolved concerns with products or services to help with retention and drive sales
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Customer Sales Manager
Nordstrom
06.2004 - 09.2006
- Achieved sales goals and service targets by cultivating and securing new customer relationships
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Education
Associate Of Applied Science - Fashion Merchandising And Design
AIU College
Atlanta, GA06.2004
Bachelor Of Administrative Studies - Public Administration
California State University - Bakersfield
Bakersfield, CA06.1996
Skills
- Support
- Warehousing practices and procedures
- Customer Relations
- Telephone etiquette
- Report preparation
- Strategic sales knowledge
- Recordkeeping strengths
- Route dispatch
- Medical terminology knowledge
- Account management
- Key stakeholder relationship building
- Technical Support
- Stocking and replenishing
- Receiving support
- Key holder experience
- Order fulfillment
- Multi-line phone talent
- Shipping procedures understanding
- International sales support
Locations
- Chicago, IL
- San Francisco, CA
- Alpharetta, GA
- San Antonio, TX
Timeline
Customer Service Specialist
Southwest Airlines
07.2005 - 09.2021
Customer Sales Manager
Nordstrom
06.2004 - 09.2006
Associate Of Applied Science - Fashion Merchandising And Design
AIU College
Bachelor Of Administrative Studies - Public Administration
California State University - Bakersfield