Sharon Miranda
Student
Santo Domingo
Summary
Dynamic and dedicated server with a strong work ethic and exceptional customer service skills, honed at Horseshoe Bay Resort. Proven ability to enhance guest engagement and satisfaction through effective communication and upselling techniques, consistently exceeding sales targets. Committed to maintaining cleanliness standards and fostering team collaboration in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Server
Horseshoe Bay Resort
06.2024 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Horseshoe Bay Resort
07.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Restaurant Hostess
Horseshoe Bay Resort
05.2022 - 09.2022
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Education
M.D. - Media Studies
Universidad Autonoma De Santo Domingo
Santo Domingo, Dominican Republic 05.2001 -
High School Diploma -
The Americas Bicultural School
Santo Domingo, Dominican Republic 05.2001 -
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Cleanliness standards
Team collaboration
Task prioritization
Table setting
Exceptional customer service
Food delivery
Memory retention
Beverage preparation
Certification
TABC
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Server
Horseshoe Bay Resort
06.2024 - 09.2024
Server
Horseshoe Bay Resort
07.2023 - 09.2023
TABC
07-2023
Restaurant Hostess
Horseshoe Bay Resort
05.2022 - 09.2022
M.D. - Media Studies
Universidad Autonoma De Santo Domingo
05.2001 -
High School Diploma -
The Americas Bicultural School
05.2001 -