Bilingual Interpreter
Millennials Virtual Services INC.
03.2021 - 10.2023
Hi, I’m
Sharina Rivera
Santo Domingo,Distrito Nacional
Summary
My unique combination of education, skills, work experience allows me to develop my strength in adaptability, communication & multi-tasking. Because of my varied background, I am resourceful & creative problem solver able to uphold strict standards of quality & performance.
Work History
Millennials Virtual Services INC.Santo Domingo, Distrito Nacional
Bilingual Interpreter
03.2021 - 10.2023
Job overview
- Ensured compliance with relevant laws, regulations, standards, and ethical guidelines pertaining to language interpretation services.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Compiled technical, legal or medical terminology and information used in translations.
- Adhered to ethical codes protecting information confidentiality.
Contact Center SolutionsSanto Domingo, Distrito Nacional
Supervisor
08.2016 - 03.2021
Job overview
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
ScotiabankSanto Domingo, Distrito Nacional
Bilingual Sales and Service Representative
03.2014 - 06.2016
Job overview
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Worked closely with supervisors to ensure that tasks were completed according to company standards.
Data VimencaSanto Domingo, Distrito Nacional
Bilingual Customer Service Representative
10.2011 - 01.2014
Job overview
- Responded to customer inquiries in both English and Spanish languages, providing accurate information.
- Utilized multiple computer systems to access customer accounts, process payments, update account status.
- Resolved customer complaints in a professional manner while adhering to corporate policies and procedures.
Education
Instituto MontessoriSanto Domingo
High School Diploma
CENTUSanto Domingo
Executive Secretary
Skills
- English/Spanish Translation
- Caller Assistance
- Call Management
- Ethical Codes Adherence
- Problem-Solving
- Audio Translations
- Oral and Written Communication
- Live Interpretations
- Consecutive Translation
Languages
Spanish
First Language
English
Proficient (C2)
C2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Supervisor
Contact Center Solutions
08.2016 - 03.2021
Bilingual Sales and Service Representative
Scotiabank
03.2014 - 06.2016
Bilingual Customer Service Representative
Data Vimenca
10.2011 - 01.2014
Instituto Montessori
High School Diploma
CENTU
Executive Secretary
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