Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shann- Louis Senat

Santo Domingo,01

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Apple
San Francisco, CA
02.2023 - 07.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered inbound calls, chats and emails to facilitate customer service.

Customer Service Representative

Nike
Atlanta, Georgia
12.2020 - 10.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Agero Road Side Assistant
Medford, MA
07.2019 - 11.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Education

Associate of Science - Pre-Med

Ave Maria University
Immokalee FL
08-2014

High School Diploma -

Golden Gate High
Naples FL
07-2008

Skills

  • Call Management
  • Complaint resolution
  • Critical Thinking
  • Customer Relations
  • Quality Assurance Controls
  • Call Center Operations
  • Refund management
  • Multi-Task Management
  • Microsoft PowerPoint
  • Microsoft Office Suite

Languages

English
First Language
Creole
Proficient (C2)
C2
French
Upper Intermediate (B2)
B2
Spanish
Intermediate (B1)
B1

Timeline

Customer Service Representative

Apple
02.2023 - 07.2024

Customer Service Representative

Nike
12.2020 - 10.2022

Customer Service Representative

Agero Road Side Assistant
07.2019 - 11.2020

Associate of Science - Pre-Med

Ave Maria University

High School Diploma -

Golden Gate High
Shann- Louis Senat