Eddy Junior Rodríguez Pérez
Summary
Multidisciplinary IT professional with over 5 years of experience in technical support, cybersecurity, and network systems. Proven track record in ATM systems, hardware/software troubleshooting, customer service, and field operations for the banking and technology sectors. Currently pursuing a Security+ Certificate in Cybersecurity Engineering at Master School, with strong skills in network defense, vulnerability assessment, and incident response. Known for problem-solving, accountability, and consistent learning.
Overview
17
17
years of professional experience
Work History
Technical Service Engineer
Diebold Nixdorf
06.2017 - 07.2020
- Installed, maintained, and repaired ATMs for major banks.
- Handled hardware/software diagnostics and system updates.
- Ensured service continuity and resolved critical incidents on-site.
- Participated in ongoing training in cybersecurity and ATM systems.
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Streamlined processes by developing and implementing new procedures for the Technical Service team.
Service Engineer
Productive Business Solutions (PBS)
01.2013 - 01.2016
- Service Engineer to XEROX multifunctional equipment, consulting and sales.
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Provided technical support and consulting for Xerox multifunctional equipment.
- Assisted in pre-sales and post-sales technical services.
- Delivered client training and hands-on solutions.
Reception of Equipment and Technical Services
CECOMSA
01.2010 - 01.2012
- Reception of equipment and technical services and repair of electronic equipment, general customer service.
System and Technical Manager
Cablenet Dominicana
01.2007 - 01.2010
- System and technical manager personnel management, senior management. Maintain technical processes and keep them in optimal operation the company’s network and system (server, networks, databases and telephony).
- Managed network infrastructure, databases, and internal systems.
- Coordinated technical teams and liaised with executive management.
- Coordinated with other departments effectively, integrating technical requirements into broader organizational goals seamlessly.
Customer Service
Dominican Popular Bank
01.2004 - 01.2006
- Customer Service in electronic channels and telemarketing of product service
Education
Cybersecurity Engineer - Cyber Security
Masterschool College
United States04.2025
Computer Engineer - B.S. in Computer Engineering
Technological University of Santiago (UTESA)
Santiago De Los Caballeros, Dominican Republic01.2011
Skills
- Cybersecurity & Risk Management
- Network Administration & TCP/IP
- Field Technical Support & Hardware Diagnostics
- ATM Systems (Diebold Nixdorf)
- Linux, Windows Server, and MacOS
- Security Tools: Wireshark, Nmap, PowerShell
- Microsoft Office Suite (Excel, Outlook, Word, etc)
- Technical Troubleshooting
- Customer Relationship Management
Training
- 2017-2020 Diebold Nixdorf Constant courses and training in networks, customer Service, Security and all about ATM’s and Bank Security.
- 2013-2016 XEROX Constant courses and training in networks, customer Service, printers, fax and computerized equipment and sales.
Basketball, Baseball, play video Games with my Son.
In my free time, I enjoy playing basketball and baseball—two sports that keep me active, focused, and team-oriented. I also love spending quality time with my son, especially playing video games together. It helps me stay connected with him and also keeps my mind sharp, as many games require strategy and quick thinking. These activities reflect my balance between discipline, teamwork, and strong family values—qualities I also bring to my professional life.
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Beginner (A1)
Timeline
Technical Service Engineer
Diebold Nixdorf
06.2017 - 07.2020
Service Engineer
Productive Business Solutions (PBS)
01.2013 - 01.2016
Reception of Equipment and Technical Services
CECOMSA
01.2010 - 01.2012
System and Technical Manager
Cablenet Dominicana
01.2007 - 01.2010
Customer Service
Dominican Popular Bank
01.2004 - 01.2006
Cybersecurity Engineer - Cyber Security
Masterschool College
Computer Engineer - B.S. in Computer Engineering
Technological University of Santiago (UTESA)
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