Shabelli Perez
New York,NY
Summary
A driven administrative professional with a strong background in customer service and operations, experienced in high-volume environments with a proactive approach to problem solving and client relations.
Overview
12
12
years of professional experience
Work History
Front Line Care Team
The Office Gurus
03.2024 - Current
- Responded to incoming calls, providing prompt and effective solutions to customer inquiries.
- Provide accurate service information and support to customers.
- Worked well in a team setting, providing support and guidance.
- Manage and de-escalate complaints with professionalism.
- Handle outbound calls in a timely and organized manner.
- Passionate about learning and committed to continual improvement.
Concierge Banker
Citibank
01.2022 - 01.2023
- Greeted guests and engaged in pleasant conversations while managing cash transactions
- Supervised team members and provided constructive feedback, resulting in higher morale and increased employee retention
- Developed standard operating procedures
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Built rapport with customers and maintained satisfaction through professional handling of services
Reservations Specialist
Saks Fifth Avenue
01.2019 - 01.2021
- Managed 150+ calls daily while developing rapport with clients and team members
- Answered questions, made recommendations, and guided clients to bookings
- Adjusted online availability based on business demands
- Reviewed inquiries and payment details to support client needs
Front Desk Representative
Blink Fitness
01.2016 - 01.2019
- Organized filing systems for employee records
- Supported office operations and implemented procedures
- Welcomed guests and processed memberships and payments
- Maintained front desk operations in a fast-paced gym
Human Resources Assistant
Jacobi Hospital
01.2014 - 01.2016
- Answered and redirected departmental calls
- Maintained secure employee files and updated databases
- Supported various HR projects and distributed internal communications
Education
High School Diploma -
PENN FOSTER HIGH SCHOOL
Scranton, PASkills
- Bilingual: Fluent in Spanish
- Multitasking Abilities
- Customer Relations & Communication
- Scheduling and Calendar Management
- Microsoft Office Suite
- Computer Skills
- Teamwork and collaboration
- Organizational skills
Personal Information
Title: Administrative Professional
Timeline
Front Line Care Team
The Office Gurus
03.2024 - Current
Concierge Banker
Citibank
01.2022 - 01.2023
Reservations Specialist
Saks Fifth Avenue
01.2019 - 01.2021
Front Desk Representative
Blink Fitness
01.2016 - 01.2019
Human Resources Assistant
Jacobi Hospital
01.2014 - 01.2016
High School Diploma -
PENN FOSTER HIGH SCHOOL