Serge Petion
Santiago De Los Caballeros,RD
Summary
Proven Technical Support Representative with a track record of enhancing customer satisfaction at Voiceteam. Skilled in problem-solving and verbal communication, adept at resolving complex issues and improving service quality. Achieved a significant increase in positive customer feedback through expert decision-making and quality assurance.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
Solugenix Dominicana
Santiago De Los Caballeros, RD
11.2023 - 10.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Participated in team meetings to discuss strategies for improving customer experience.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
Technical Support Representative
Voiceteam
Santiago De Los Caballeros, RD
03.2023 - 11.2023
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Developed and delivered training sessions to customers on how to use products more effectively.
Customer Service Representative
Sewn Product Inc.
Santiago De Los Caballeros, RD
08.2020 - 10.2022
- Provided accurate information about products and services to customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Experience Agent
Alorica
Santiago De Los Caballeros, RD
12.2021 - 06.2022
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
- Educated customers about new products and services that may be beneficial for them.
Education
Some College (No Degree) - Information And Computer Systems
Universidad O&M
Santiago De Los Caballeros Skills
Soporte técnico
Resolución de problemas
Toma de decisiones
Experiencia en centro de llamadas
Garantía de calidad
Procesamiento de pagos
Pensamiento analítico
Comunicación verbal y escrita
Timeline
Customer Support Specialist
Solugenix Dominicana
11.2023 - 10.2024
Technical Support Representative
Voiceteam
03.2023 - 11.2023
Customer Experience Agent
Alorica
12.2021 - 06.2022
Customer Service Representative
Sewn Product Inc.
08.2020 - 10.2022
Some College (No Degree) - Information And Computer Systems
Universidad O&M
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