Excel
Sebastian Santiago
Subject Matter Expert
Santo Domingo,Distrito Nacional
Summary
Subject Matter Expert and trusted advisor skilled in research, analysis and examination of company technology and standard operating procedures. Interface and collaborate with management and internal team members, providing consultative enhancement recommendations based on industry research. Improve existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to align with strategic goals.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Subject Matter Expert
Teleperformance
Santo Domingo, Distrito Nacional
12.2022 - Current
- Designed and prepared technical reports, studies and related documentation.
- Supported enterprise and business goals by introducing new product and service offerings.
- Documented diagnostic results and supported root cause analysis and troubleshooting.
- Facilitated product development with implementation of standard best practices.
Customer Experience Coach
Teleperformance
Santo Domingo, Distrito Nacional
10.2022 - 12.2022
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Tracked and prepared quarterly reports to present to leadership.
- Monitored workflow to improve employee time management and increase productivity.
Customer Service Representative Mentor
Teleperformance
Santo Domingo, Distrito Nacional
10.2021 - 12.2022
- Communicated professionally with associates.
- Promoted superior experience with my team by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Bilingual Customer Service Representative
Teleperformance
Santo Domingo, Distrito Nacional
01.2022 - 09.2022
- Resolved concerns with products or services to help with retention of customers.
- Updated and maintained information in customer accounts.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved and maintained departmental performance standards.
Education
Bachelor of Arts - Digital Communications And Media
Universidad APEC
Santo Domingo, Distrito Nacional 10.2022 - Current
Skills
Multitasking Abilities
MS Office
Self-Motivated
Written Communication
G-Suite
Software
Adobe Illustrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Subject Matter Expert
Teleperformance
12.2022 - Current
Customer Experience Coach
Teleperformance
10.2022 - 12.2022
Bachelor of Arts - Digital Communications And Media
Universidad APEC
10.2022 - Current
Bilingual Customer Service Representative
Teleperformance
01.2022 - 09.2022
Customer Service Representative Mentor
Teleperformance
10.2021 - 12.2022