Profil professionnel
Vue d'ensemble
Expérience
Formation
Compétences
Language
Projets réalisés
Volunteering at Church
Chronologie
Generic

Scheherazade Joseph

Santo Domingo

Profil professionnel

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Vue d'ensemble

3
3
Languages
10
10
years of post-secondary education
7
7
years of professional experience

Expérience

Customer Service Representative

Linkup Virtual Solution
01.2021 - 07.2026
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Assistant Store Manager

Nana store
06.2019 - 01.2022
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Maintained inventory by checking merchandise to determine levels.

Formation

BEP (professional qualification) - Leadership

Tabernacle of Glory Academy
Santo Domingo
03.2021 - Current

Professional Bachelor's degree - Language Spanish

Universitad autonome de Santo Domingo
Santo Domingo
12.2019 - 12.2020

DEUG (diploma of general university studies) - International relationship

Academie National Diplomatique et Consulaire
Haiti
09.2015 - 06.2019

Compétences

  • Scheduling
  • Account management
  • Issue resolution
  • Order fulfillment
  • Problem-solving
  • Conflict resolution
  • Inventory management
  • Technical troubleshooting
  • Inbound and outbound calling
  • Report preparation
  • Support case resolution
  • Call center experience

Language

French
NATIVE LANGUAGE
English
Proficient
C2
Spanish
Intermediate

Projets réalisés

  • Consistently maintained high customer satisfaction ratings.

Volunteering at Church

  • Usher member at Tabernacle of Glory
  • Core team member at Tabernacle of Glory

Chronologie

BEP (professional qualification) - Leadership

Tabernacle of Glory Academy
03.2021 - Current

Customer Service Representative

Linkup Virtual Solution
01.2021 - 07.2026

Professional Bachelor's degree - Language Spanish

Universitad autonome de Santo Domingo
12.2019 - 12.2020

Assistant Store Manager

Nana store
06.2019 - 01.2022

DEUG (diploma of general university studies) - International relationship

Academie National Diplomatique et Consulaire
09.2015 - 06.2019
Scheherazade Joseph