Scheherazade Joseph
Santo Domingo
Profil professionnel
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Vue d'ensemble
3
3
Languages
10
10
years of post-secondary education
7
7
years of professional experience
Expérience
Customer Service Representative
Linkup Virtual Solution
2021.01 - 2026.07
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Assistant Store Manager
Nana store
2019.06 - 2022.01
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Maintained inventory by checking merchandise to determine levels.
Formation
BEP (professional qualification) - Leadership
Tabernacle of Glory Academy
Santo Domingo 2021.03 - Current
Professional Bachelor's degree - Language Spanish
Universitad autonome de Santo Domingo
Santo Domingo 2019.12 - 2020.12
DEUG (diploma of general university studies) - International relationship
Academie National Diplomatique et Consulaire
Haiti 2015.09 - 2019.06
Compétences
- Scheduling
- Account management
- Issue resolution
- Order fulfillment
- Problem-solving
- Conflict resolution
- Inventory management
- Technical troubleshooting
- Inbound and outbound calling
- Report preparation
- Support case resolution
- Call center experience
Language
French
NATIVE LANGUAGE
English
Proficient
C2
Spanish
Intermediate
Projets réalisés
- Consistently maintained high customer satisfaction ratings.
Volunteering at Church
- Usher member at Tabernacle of Glory
- Core team member at Tabernacle of Glory
Chronologie
BEP (professional qualification) - Leadership
Tabernacle of Glory Academy
2021.03 - Current
Customer Service Representative
Linkup Virtual Solution
2021.01 - 2026.07
Professional Bachelor's degree - Language Spanish
Universitad autonome de Santo Domingo
2019.12 - 2020.12
Assistant Store Manager
Nana store
2019.06 - 2022.01
DEUG (diploma of general university studies) - International relationship
Academie National Diplomatique et Consulaire
2015.09 - 2019.06