SAP
Scarlet Tineo Rosario
Bussiness Administration
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Submanager
JUGUETON CENTRO CUESTA NACIONAL
Santo Domingo
05.2021 - 11.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Guest Service Executive
HOTEL ALADINO
Santo Domingo
09.2020 - 11.2021
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Motivated and rewarded employees to improve engagement.
Financial Secretary
GOBERNACION JUAN PABLO DUARTE
Santo Domingo
08.2010 - 11.2019
- Maintained confidentiality of information related to receiving, recording and depositing of funds.
- Maintained accurate records of organizational finances and generated reports as requested.
- Received dues, fees and payments and provided transaction receipts.
- Collaborated with finance committee to establish procedures for money collection and recording.
Administrative Assistant
GOBERNACION JUAN PABLO DUARTE
Santo Domingo
02.2010 - 11.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service Expert
JETBLUE - SERVAIR
Santo Domingo
02.2009 - 11.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Answered constant flow of customer calls with minimal wait times.
Assistant Administrative Secretary
PADECO - JICA
Santo Domingo
03.2007 - 11.2009
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Translator and Interpreter
PADECO - PLAN ESTRATEGICO NACIONAL
Santo Domingo
02.2007 - 09.2009
- Translated documents from english to spanish.
- Applied cultural understanding to discern specific meanings beyond literal written words.
Customer Service Officer
VIP GRANT GETAWAYS TRAVELS
Santo Domingo
02.2006 - 11.2008
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Promoted company brand and unique offerings through personalized customer service.
- Helped customers every day with positive attitude and focus on customer satisfaction.
Guest Services Manager
RESORT BREEZES HOTEL PUERTO PLATA
Puerto Plata
02.2003 - 11.2006
- Handled front desk and guest services budget and outlined adherence plans for specific positions.
- Assisted with check-ins and check-outs during high traffic seasons to deliver excellent customer service.
- Set and managed policies for concierge services and guest relations.
- Developed and implemented strategies to improve guest experiences and build loyalty.
- Led weekly team meetings to communicate upcoming promotions and current metrics.
Education
BBA -
BUSINESS ADMINISTRATION DEGREE
UNIVERSIDAD TECNOLÓGICA DE SANTIAGO - UTESA 10.2010 - 11.2010
Skills
Business administration
Interpersonal Communication
Flexible and Adaptable
Dependable and Responsible
Planning and Coordination
Organization and Time Management
Software
SIGEF
Timeline
Submanager
JUGUETON CENTRO CUESTA NACIONAL
05.2021 - 11.2022
Guest Service Executive
HOTEL ALADINO
09.2020 - 11.2021
BBA -
BUSINESS ADMINISTRATION DEGREE
10.2010 - 11.2010
Financial Secretary
GOBERNACION JUAN PABLO DUARTE
08.2010 - 11.2019
Administrative Assistant
GOBERNACION JUAN PABLO DUARTE
02.2010 - 11.2019
Customer Service Expert
JETBLUE - SERVAIR
02.2009 - 11.2010
Assistant Administrative Secretary
PADECO - JICA
03.2007 - 11.2009
Translator and Interpreter
PADECO - PLAN ESTRATEGICO NACIONAL
02.2007 - 09.2009
Customer Service Officer
VIP GRANT GETAWAYS TRAVELS
02.2006 - 11.2008
Guest Services Manager
RESORT BREEZES HOTEL PUERTO PLATA
02.2003 - 11.2006