Scarlet Rivas
Santo Domingo Este
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Trainer
Advensus Contact Center
08.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
Chat Support Representative
Advensus Contact Center
12.2021 - 08.2022
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
- Conducted thorough research to provide accurate information, ensuring prompt resolution of customer concerns.
- Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
Customer Service Representative
Concentrix
06.2021 - 12.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of International Business - International Business
Universidad APEC
Distrito Nacional 12.2021
High School Diploma -
Colegio APEC Fernando Arturo De Meriño
Distrito Nacional 12.2016
Skills
- New Hire Training
- Planning and coordination
- Public Speaking
- Active Listening
- Customer Service
- Live chat support
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Trainer
Advensus Contact Center
08.2022 - Current
Chat Support Representative
Advensus Contact Center
12.2021 - 08.2022
Customer Service Representative
Concentrix
06.2021 - 12.2021
Bachelor of International Business - International Business
Universidad APEC
High School Diploma -
Colegio APEC Fernando Arturo De Meriño
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