Scarlet Montero D' Oleo
Santo Domingo Este
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Concentrix
Santo Domingo Este
09.2022 - 03.2025
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
Education
BBA - Business Administration
Universidad Del Caribe
Santo Domingo, Dominican Republic01-2026
Diploma - Creation And Branding, Retail & Customer Service
LVMH
Paris, France12-2023
Diploma - Sales Assistant
Infotep
Azua, Dominican Republic11-2021
Skills
- Customer service
- Sales techniques
- Effective communication
- Appointment scheduling
- Reliability
- Verbal and written communication
- Microsoft office expertise
- Professional telephone demeanor
- Time management
- Problem solving
Languages
Spanish
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Customer Service Representative
Concentrix
09.2022 - 03.2025
BBA - Business Administration
Universidad Del Caribe
Diploma - Creation And Branding, Retail & Customer Service
LVMH
Diploma - Sales Assistant
Infotep
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